Market Financial Center Manager --- Orange County West Coast Market

Bank of America•Newport Beach, CA

7d•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages the business as an owner, fosters an effective team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence so that the financial centers operate effectively and cohesively. The position is based at the Newport Center location in Newport Beach, California, and requires travel to any financial center within the defined market. The role works 40 hours per week on the first shift and may require weekends and/or extended hours. The position is compensated by base salary and is not incentive eligible.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
Proven customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Proven record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including the ability to engage others in dialogue, build and deepen relationships, and provide personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, delegating, and delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor's degree in a related field.
Fluent verbal and written bilingual skills.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.
May manage associates.