Financial Center Manager - Newark-Orange Market

Bank of America•Newark, NJ

7d•Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and effective teamwork while delivering a high-quality client experience. The position includes developing talent, managing client traffic and business results, executing market initiatives, and setting priorities. Managers are expected to create an inclusive team, use data and process knowledge to improve performance, communicate clearly, manage risk and expenses, coach and develop employees, recruit talent, and deliver business outcomes through effective routines and team management. This is a first-shift role based at the University Heights financial center in Newark, New Jersey. The position requires working weekends and/or extended hours and may involve being scheduled at any financial center location within a reasonable distance. The role is listed as 40 hours per week.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver experiences that improve clients' financial lives.
Ability to identify solutions based on client needs and resolve problems independently or involve others as appropriate.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Effective time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities, and hold others accountable for results.
Must be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
High school diploma, GED, secondary school qualification, or equivalent.
Able to work the 1st shift; position is listed at 40 hours per week.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees in business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and concisely to motivate employees and connect their contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent and support career mobility.
Deliver results through effective team management, structure, and routines.