Market Financial Center Manager - Connecticut East Market

Bank of America•Guilford, CT

5d•Onsite

About The Position

The Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role operates as a business owner, fosters a team environment, and promotes an effective client-centric and risk culture. It drives operational excellence so that financial centers run effectively and cohesively. The manager may also manage associates. Managers at this level are expected to foster inclusion, apply process knowledge and data-driven decision-making, communicate clearly, identify and resolve risks, coach and develop employees, manage expenses, recruit and onboard talent, support career mobility, and deliver business outcomes through effective team management and routines. The position is based at the Guilford, Connecticut financial center. The role requires a first shift schedule of 40 hours per week and the ability to work weekends and/or extended hours and travel to any financial center within the defined market. The annual salary range is $72,000 to $92,000, with offers determined by experience, education, and skill set. The role is not incentive eligible and is benefits eligible.

Requirements

At least one year of leadership experience, demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside one's reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate them as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including the ability to engage others in dialogue, build and deepen relationships, and provide personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor's degree in a related field.
Fluent verbal and written bilingual ability.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients, while fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, explain the reasons behind actions, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.