Market Financial Center Manager - Asheville-Knoxville Market

Bank of America•Asheville, NC

11d•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages the business as an owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It is responsible for driving operational excellence so that all aspects of the financial center run effectively and cohesively. The position may also manage associates. Managers at this level are expected to foster inclusion, apply process knowledge and data-driven decision-making, communicate clearly, identify and resolve risks, coach and develop team members, manage expenses, recruit and onboard talent, support career growth, and deliver business outcomes through effective team management and routines. Bank of America describes its culture as focused on Responsible Growth, inclusion, career development, and teammate wellness. The company is committed to an in-office culture that supports collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside of reporting authority to achieve shared goals.
Proven customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Proven ability to balance risk and make sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, delegating, and delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, along with active listening skills.
Proficiency with computer skills and professional programs, such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluency in a second language, verbal and written.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Where applicable, manage associates and foster an inclusive team environment.
Use process knowledge and data-driven decisions, and promote simplicity and continuous improvement.
Communicate clearly and connect team contributions to business results.
Lead identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility and career growth.
Deliver results through effective team management, structure, and routines.