Market Executive of Operations

CenterWell

1d • Remote

About The Position

The Market Executive of Operations (MEO) will be responsible for monitoring branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines. Develops strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Generates specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets. Assigned to a specific market within the area, manages Branch Directors within the assigned market, including people leadership management. Develops strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals. Reviews and analyzes assigned market conditions, competitors, and business volume. Coordinates with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities. Partners with sales counterpart to ensure continued branch growth by expanding new and existing client base. Partners with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPI’s. Supports and ensures execution of performance improvement plans, as necessary. May partner with Intake team, overseeing the process for referrals and pre-authorization/eligibility for the assigned area. May oversee backfill for Branch Director and fill-in when Branch Director role maybe open.

Requirements

• Strong people skills with ability to collaborate with cross functional teams.
• Strong executive presence, leadership, and managerial skills.
• Good organization and communication skills; a high level of emotional and engagement intelligence.
• Drives organizational culture within assigned area and drives people development efforts.
• Ability to coach, mentor and engage with Branch Directors and Weekend Managers
• 60- 90 branch in person touchpoints per year
• Travel approximately 50%
• Bachelor's degree in clinical (nursing, therapy), healthcare administration, business or related field required
• 3 years in Branch Director role generally required
• Experience with EMR and/or HIM Systems
• Outstanding leadership and managerial skills
• Good organizational, interpersonal and communication skills
• Strong engagement, emotional intelligence, and executive presence.
• Strong financial and business acumen with proven ability to create practical solutions to address business challenges.

Nice To Haves

• 8 or more years of experience with multi-site healthcare operations preferred.
• RN and/or Clinician licensure, preferred.

Responsibilities

• Monitor branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines.
• Develop strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures.
• Generate specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data.
• Work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets.
• Manage Branch Directors within the assigned market, including people leadership management.
• Develop strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals.
• Review and analyze assigned market conditions, competitors, and business volume.
• Coordinate with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities.
• Partner with sales counterpart to ensure continued branch growth by expanding new and existing client base.
• Partner with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPI’s.
• Support and ensure execution of performance improvement plans, as necessary.
• May partner with Intake team, overseeing the process for referrals and pre-authorization/eligibility for the assigned area.
• May oversee backfill for Branch Director and fill-in when Branch Director role maybe open.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager