Director of Market Operations

Unified Women's Healthcare • Town of Berlin, NY

2d • Onsite

About The Position

Unified is a nationwide community of providers, operations specialists, and thought leaders dedicated to impacting women’s health at every stage. With over 815 clinics, 23 IVF labs, nationwide telehealth, and targeted case management, Unified's 2,700+ independent, affiliated providers deliver comprehensive women’s health services. The organization focuses on enabling new ways for affiliated providers to deliver high-quality care and collaborates across its community to achieve this vision. The Director of Market Operations for Mid-America Physician Services (MAPS) is responsible for executing operational and strategic work, including day-to-day operations and special initiatives, for the Affiliate medical group. This role also involves executing the market growth strategy to support profitable growth for the affiliate partner within the Unified Women’s Healthcare organization. The Director of Market Operations is a key leader "on the ground" in the market, working with healthcare practices (care centers), the clinical governance board (CGB), and the Unified support team. This leader oversees management services provided to the affiliate medical group and optimizes care center performance.

Requirements

• Bachelor's degree required
• 5 to 10 years’ experience in a health care organization with broad industry knowledge of patient care management, community-based physician practice management, managed care and care financing at the macro level
• Clear communication skills, written and verbal, are required
• Proficiency in Microsoft Office 365 with advanced skills in Excel and PowerPoint required
• Track record of success; ability to deliver results in a fast-paced and high-pressure environment
• Highly responsive and organized, including the ability to advance multiple initiatives in parallel and proactively plan to coordinate across multiple parties and/or to execute on complex projects
• Highly developed skills in navigating a matrixed organization, with the ability to establish and leverage relationships to drive results in a large organization
• Excellent operational, analytical, and problem-solving skills

Nice To Haves

• Master's Degree preferred in business or other field requiring highly developed language and reasoning skills.
• Experience working directly with physicians and practice managers in a similar model (management services organization) preferred
• Experience directly in the women’s health space considered a plus
• Experience working with a senior executive team and establishing structure and management process is preferred, especially as it relates to communication approach and style
• Experience with change management, negotiation, or collaboration with win/win in mind is considered a plus

Responsibilities

• Matrixed leadership of the dedicated and designated team members required to provide MSO services and support the affiliate in achieving its goals, financial and otherwise. These include: revenue cycle management, provider relations, marketing, contracting, compliance, risk management, human resources, recruiting, payroll, credentialing, finance/accounting, IT, integrations, and PMIS & EHR oversight.
• Development and support in execution of strategic plans to drive profitable growth for the Affiliate Medical Group.
• Support of the Clinical Governance Board for the Affiliate Medical Group to ensure that objectives and focus are clear; facilitate preparation, execution, and follow up for meetings and engagement of various board members and CGB leadership.
• Help practices maximize revenue and operational performance – both directly and/or through management of team member(s).
• Management of reporting of financials, goals, and KPIs (key performance indicators), including operating metrics, to understand and report on progress related to goals and operating plan throughout the year.
• Oversight and implementation of business office policies, processes and standard operating procedures.
• Identification and facilitation of process and service improvement opportunities and related structural needs.
• Engagement across Unified’s centralized functional teams to ensure alignment on support needed for market goals and Affiliate medical group needs.
• Direct work with clinical leadership to implement clinical workflows to enable high-quality care and improve patient and physician satisfaction.
• Compliance with regulatory guidelines and legal contracts.
• Organization and facilitation of various committees for the medical group supporting IT, Quality Assurance, Value-Based Care, Compliance, Risk Management, and other important initiatives.
• Support for other duties based on diverse business needs, service requests, and other requirements and needs of the Affiliate medical group.
• Support for critical talent and culture foundational work that enables success for the above, including hiring, performance management/establishment of goals, team engagement, and relationship building.

Benefits

• Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
• Vacation, personal days, and paid holidays to help you recharge.
• 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
• Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
• Opportunities and resources to support your career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees