Market Director - Banking - Palo Alto Market, CA

JPMorgan Chase & Co. • Palo Alto, CA

6d • $142,500 - $205,000

About The Position

As a Market Director of Banking in Consumer Bank, you will lead a world-class customer experience, strategize to grow deposits and the banking business, develop and coach Branch Managers, and oversee market management alongside other executive leaders. You will help bring the Customer Promise to life by creating a culture of excellence and maintaining high standards of customer service in the community. The role also involves growing customer and business relationships across Chase Wealth Management, Business Banking, and Home Lending, while ensuring effective risk management and compliance throughout the market. Travel may be required for in-person training and meetings, including out of state.

Requirements

• At least 5 years of branch management or other related leadership experience.
• High school degree, GED, or foreign equivalent.
• Proven track record of coaching and developing high-performing sales teams, with the ability to translate knowledge of financial markets and economic trends.
• Ability to identify the needs of market segments and tailor proactive customer education.
• Demonstrated ability to build relationships and proactively collaborate remotely with other lines of business.
• Ability to take initiative, identify solutions, demonstrate an entrepreneurial business spirit, and execute with a sense of urgency.
• Experience with consumer and commercial credit knowledge and understanding of financial planning, including the customer life cycle.
• Ability to travel as required for in-person training and meetings, which may include out-of-state travel.

Nice To Haves

• College degree or military equivalent.
• Familiarity with local or regional market trends and demographics.
• Ability to set the tone for commitment to diversity and inclusion.
• Strong commitment to maintaining a sound risk and controls environment.

Responsibilities

• Manage and coach Branch Managers to engage customers and address escalations.
• Develop best-practice techniques for coaching, business reviews, cooperation, and compliance.
• Recruit, retain, and develop talent, fostering an environment where employees feel valued, supported, and able to grow their careers.
• Develop strategies to achieve financial metrics, including deposit and investment balance growth, customer acquisition and retention, and expense management.
• Lead integration with Chase Wealth Management, Business Banking, and Home Lending partners to grow other lines of business, including investments and loans.
• Manage the market to deliver an excellent customer experience and deploy resources to optimize market performance.
• Ensure Branch Managers effectively mitigate risk and maintain compliance through deep dives and business reviews.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED