Market Director - Banking - Palo Alto Market, CA

JPMorganChase • Palo Alto, CA

5d

About The Position

As a Market Director of Banking in Consumer Bank, you will lead the customer experience, develop strategies to grow deposits and the banking business, coach Branch Managers, and oversee the market alongside executive leaders. You will help bring the Customer Promise to life by creating a culture of excellence and maintaining high standards of customer service in the community. The role also requires travel as needed for in-person training and meetings, which may include out-of-state travel. Employment is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries, under Section 19 of the Federal Deposit Insurance Act.

Requirements

• At least 5 years of branch management or other related leadership experience.
• High school degree, GED, or foreign equivalent.
• Proven record of coaching and developing high-performing sales teams.
• Ability to translate knowledge of financial markets and economic trends effectively.
• Ability to identify the needs of market segments and tailor proactive customer education.
• Demonstrated ability to build relationships and proactively collaborate remotely with other lines of business.
• Ability to take initiative to identify solutions and execute with urgency, with an entrepreneurial business spirit.
• Experience with consumer and commercial credit knowledge and understanding of financial planning, including the customer life cycle.
• Ability to travel as required for in-person training and meetings, which may include out-of-state travel.

Nice To Haves

• College degree or military equivalent.
• Familiarity with local or regional market trends and demographics.
• Ability to set a tone of commitment to diversity and inclusion.
• Strong commitment to upholding a sound risk and controls environment.

Responsibilities

• Manage and coach Branch Managers to engage customers and address escalations.
• Develop best practices for coaching, business reviews, cooperation, and compliance.
• Recruit, retain, and develop talent, fostering an environment where employees feel valued and supported and can achieve career growth.
• Develop strategies to meet financial metrics, including deposit and investment balance growth, customer acquisition and retention, and expense management.
• Lead integration with Chase Wealth Management, Business Banking, and Home Lending to grow other lines of business, including investments and loans.
• Manage the market to provide an excellent customer experience and deploy resources to optimize market performance.
• Ensure Branch Managers effectively mitigate risk and comply with requirements through deep dives and business reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED