Market Development Manager - Massachusetts (Local Only)

Universal Property & Casualty Insurance Company • Massachusetts - Remote, MA

20d

About The Position

The Market Development Manager supports independent agents by facilitating the development and implementation of business and marketing plans. The role manages an assigned agency territory in one or more states and may require up to 75% travel, including overnight travel. The manager builds and maintains agency relationships, trains agents, supports growth and profitability, monitors production goals, and collaborates on marketing, training, and strategic programs for independent contractors.

Requirements

• Experience or knowledge of budget planning and developing business and marketing strategies.
• Ability to adapt to a changing competitive environment.
• Experience handling conflict professionally.
• Resourcefulness and initiative.
• Reliability, responsibility, and dependability in fulfilling obligations.
• Self-motivation and self-discipline, with the ability to work independently with minimal supervision.
• Decision-making skills to offer options and resolve problems in varied contexts.
• Strong communication skills with customers, agents, and internal and external contacts.
• Above-average computer proficiency and ability to use multiple software programs simultaneously, including advanced Microsoft Excel experience.
• Current knowledge of personal lines insurance.
• Current knowledge of claims and underwriting policies and procedures.
• Ability to maintain constructive, cooperative, positive, and trusting working relationships.

Responsibilities

• Manage an assigned agency territory in one or more states, with travel of up to 75% and possible overnight travel.
• Develop and maintain professional and effective agency relationships.
• Train existing and new agents on company products and procedures.
• Provide daily feedback regarding agent meetings.
• Gather information about competitors’ initiatives and strategies.
• Expand current business by understanding changing needs and making appropriate recommendations.
• Work with the Marketing VP to plan marketing, training, and strategic programs for independent contractors.
• Assist independent agents with market and business strategies to increase profitability.
• Monitor and report monthly production goals.
• Maintain regular and reliable attendance to ensure agents receive quality service.
• Adhere to employee handbook policies and procedures.

Benefits

• Industry-leading medical, dental, and vision insurance plan.
• 401(k) retirement plan with a company match of 100% on up to 5% of compensation; match is fully vested immediately.
• Generous PTO policy.
• Eligibility for performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed