Local Market Manager

3 Day Blinds (Sales Support) • Seattle, WA

6d • $60,000 - $85,000 • Hybrid

About The Position

The Local Market Manager works closely with district-level leadership and the training department to help new Design Consultants (DCs) apply the product, process, and resource knowledge they gained during training. The role coaches new consultants in the field, supports veteran consultants’ ongoing development through ride-alongs and team meetings, and provides actionable feedback to improve performance. The company provides four weeks of training and tools and resources for the role. The position is primarily field-based, accompanying new Design Consultants on customer appointments.

Requirements

• High school degree or equivalent.
• Proficiency with Microsoft Windows-based platforms such as Word and Outlook.
• Reliable transportation, a valid driver’s license, and proof of insurance.
• Ability to travel overnight and commute back and forth each day.
• Ability to lift and carry up to 35 pounds.
• Well-defined relationship-based service skills and demonstrated customer service orientation.
• Strong ability to manage competing priorities and multitask in a fast-paced, dynamic environment.
• Ability to learn quickly and be resourceful.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Excellent interpersonal and communication skills.
• Ability to work independently and engage successfully in a team.
• Strong organization, attention to detail, and consistent follow-through.

Nice To Haves

• Two-year college degree in a related discipline.
• Two years of facilitating training experience.
• Three to five years of retail or in-home sales support experience.
• Experience in the window treatment industry.

Responsibilities

• Support new Design Consultants on ride-alongs five days a week during their first three to four weeks of selling, and provide specific, actionable feedback and coaching.
• Review training items with new Design Consultants and coach them on opportunities that arise during appointments.
• Review client invoices with new Design Consultants to identify potential errors before orders enter production.
• Verify the accuracy of window measurements during ride-alongs.
• Provide the District Sales Manager with accurate, substantive, and timely written and verbal feedback, including issues observed in the field.
• Help new Design Consultants develop effective habits related to time management, following processes, and responding promptly to email inquiries from the Corporate Office, District Sales Manager, and Customer Care.
• Research causes of Design Consultant errors, coach consultants, and provide feedback in team meetings to improve sales error occurrence and first-time installation rates.
• Partner with installers to identify causes of measuring errors and assist with measuring workshops in coordination with the Training Department or Installed Services Department.
• Present product-related updates in team meetings as requested by the Training Department.
• Help coordinate installer ride-alongs for new hires during training.
• Support veteran Design Consultants’ ongoing development through ride-alongs and sharing expertise in team meetings.
• Live the company’s Core Values of Integrity, One Team, Excellence, Superior Client Experience, and Passion to Delight our Customers.

Benefits

• Annual base salary of $60,000–$85,000.
• 5% bonus.
• Mileage reimbursement.
• Approved travel-related expenses are paid by the company, and a per diem is provided when an overnight stay is required.
• Medical, dental, and vision benefits.
• Time off.
• 401(k) plan with employer matching.
• Short-term and long-term disability benefits at no cost to the employee.
• Company-paid life insurance and accidental death and dismemberment insurance, with additional voluntary insurance options.
• Six weeks of paid parental leave for eligible employees following birth, adoption, or foster placement.
• Discounts on 3 Day Blinds products and access to other exclusive discounts.
• Four weeks of world-class training and state-of-the-art tools, including a laptop, smartphone, product samples, and other resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED