Market Clinical Liaison

Kindred Healthcare•Lima, OH

About The Position

ScionHealth is hiring a Market Clinical Liaison to represent an assigned specialty hospital in the Ohio market. This field-based role combines patient access, clinical understanding, healthcare relationship-building, and business development. The liaison works in hospitals with physicians, case managers, nurses, patients, families, and other healthcare professionals to identify patients who may benefit from continued acute care and guide them through referral and admission. The liaison conducts patient assessments and ongoing follow-up, manages referrals and admissions generated through assigned hospitals and territories, and coordinates clinical and benefit information among patients, decision-makers, referral sources, and ScionHealth specialty hospitals. The role also develops and manages account marketing strategies, builds referral relationships, identifies new referral sources, and conducts in-person educational meetings. At least 80% of work is outside the home, with daily onsite presence at assigned accounts and daily travel expected. Clinical licensure is not required; relevant healthcare business-development professionals and clinicians with relationship-building and commercial skills are welcome.

Requirements

Valid in-state driver's license upon hire.
Prior experience demonstrating understanding of Medicare, Medicaid, and other payers as they relate to LTACH benefits.
Prior experience demonstrating competence in strategic business planning and designing marketing initiatives.
Fluent in English, including reading, writing, and speaking.
Good and regular attendance.

Nice To Haves

Associate's or bachelor's degree in marketing, communication, healthcare administration, nursing, or another related field.
Equivalent combination of education and experience, including extensive healthcare sales work, may be considered in lieu of a formal degree.
Registered Nurse state or compact-state licensure, or LPN/LVN licensure in the state of practice.
Graduate respiratory therapist qualification.
Two or more years of former healthcare sales experience and/or clinical healthcare experience.
Prior experience that includes formal sales training.

Responsibilities

Prospect for leads by initiating personal and business contacts, identifying expansion opportunities in existing and new accounts, and delivering educational presentations.
Meet monthly goals for assigned hospitals and expand the number of referral sources in assigned territories.
Maintain existing referral sources through relationship development and establish strong relationships with new sources.
Conduct patient assessments in accordance with company and division standards to identify patients who may be eligible for admission.
Follow up daily with patients and decision-makers in assigned accounts for consistent clinical reassessment.
Manage referrals and admissions for referred patients and serve as an ambassador for patients who meet eligibility criteria.
Educate patients and family members about the benefits, care, and services of ScionHealth hospitals.
Coordinate the transmission of clinical and benefit information among patients, decision-makers, referral sources, and specialty hospitals.
Design and manage marketing strategies for assigned accounts and territories.
Conduct in-person educational meetings and conversations with referral sources using educational materials.
Plan travel and monitor expenses to operate within budgeted parameters.
Comply with the Company's Code of Business Conduct, policies and procedures, applicable laws, professional standards, and ethical business practices.
Maintain patient and employee confidentiality and follow hospital health, safety, security, and hazardous materials policies.
Maintain professional growth and development, complete annual health, safety, and education requirements, and attend mandatory in-services and staff meetings.
Adhere to the dress code, wear appropriate identification, maintain regular attendance, and report to work as scheduled.
Communicate the hospital's mission, ethics, goals, and departmental focus, and represent the organization professionally.