Clinical Liaison

Ottobock•Jonesboro, AR

About The Position

The Clinical Liaison is a market development role supporting sales and marketing efforts in a specific region. The role helps grow the location’s market by building lasting relationships with referral sources and healthcare facilities, increasing patient referrals, and coordinating follow-up on referrals and leads. The Clinical Liaison also works with patients and their families to explain the care process and, when requested by a physician, facilitates application of a protective device and educates patients and providers on its use and care. Regular local travel to healthcare facilities is required, and the position requires a valid driver's license. The role supports market development through in-services, facility tours, administrative duties, marketing content collaboration, market research, and representation of the company at trade shows and continuing education opportunities. The Clinical Liaison also assists Intake Coordinators as needed and must handle patient information in accordance with HIPAA standards.

Requirements

Thorough understanding of MS Office and databases.
Outstanding communication and interpersonal skills.
Proven critical-thinking and problem-solving ability.
Excellent organizational and time-management skills, including the ability to prioritize and manage multiple tasks to completion.
Familiarity with sales techniques and pipeline management.
Ability to maintain confidentiality of company financial and other information.
Self-motivated and able to work without continual supervision.
Bachelor’s degree in Business, Marketing, Communications, or a related field; experience may substitute for education.
Experience with medical sales or medical case management.
Proven track record of successfully managing customer relationships.
Valid driver's license.

Nice To Haves

Understanding of medical terminology.
Knowledge of Medicare and Medicaid.

Responsibilities

Assist with the growth of the location’s market.
Develop, solidify, and strengthen relationships with healthcare facilities.
Identify new referral sources and build positive relationships with referral sources to increase patient referrals.
Schedule and host in-services and facility tours.
Respond in a timely manner to physician requests and operate with an “on-call” mentality.
Carry out and assist with administrative market development duties assigned by the management team.
Collaborate with the marketing team to create content for the market.
Research and monitor the market for changes, trends, and emerging needs.
Represent the company at trade shows and continuing education opportunities, promoting the brand and educating the community about the company’s history and value.
Coordinate follow-up on new referrals and leads.
Facilitate application of a protective device upon physician request and educate patients and providers on its use and care.
Assist Intake Coordinators as necessary.
Strictly adhere to HIPAA standards regarding patient information.
Travel by car to visit healthcare facilities.
Perform other assigned duties and special projects.