Marine Service Operations & PSSR Manager

Ring Power•St. Augustine, FL

About The Position

The Marine Service Operations & PSSR Manager leads Marine Product Support Sales Representatives and Marine Service Operations personnel within an assigned territory. The manager directs departmental operations and oversees hiring recommendations, performance management, employee development, disciplinary actions, workforce planning, and employee relations in accordance with company policies and applicable laws. The role develops and executes business plans to strengthen customer relationships, expand market share, and grow parts and service revenue. It establishes sales objectives, evaluates performance, manages operating and sales budgets, monitors financial results, allocates resources, and oversees the use of facilities, equipment, inventory, and personnel. The manager analyzes financial and operational measures—including revenue, expenses, productivity, and accounts receivable—and implements improvements to support profitability and efficiency. Serving as the primary liaison with Caterpillar representatives and key business partners, the manager evaluates commercial initiatives and identifies effective uses of available programs and resources. The role collaborates with executive leadership, including the Vice President of Service Operations & Product Support, to set objectives and develop operational plans. It leads continuous improvement, ensures compliance with company policies, safety standards, manufacturer requirements, and applicable regulations, and remains accountable for the assigned business function’s performance and results. Other duties may be assigned. The position typically operates during normal business hours, with occasional work at night, on holidays, or on weekends. It involves frequent changes in work priorities, complexity, or volume; occasional exposure to workplace stress; and travel throughout the assigned territory by motor vehicle. The physical demands include frequent standing, sitting, walking, talking, and hearing; occasional reaching, feeling, fingering, and pushing, pulling, or lifting up to 25 pounds. The work is frequently indoors and occasionally outdoors.

Requirements

High school diploma or GED.
Five to six years of experience.
Five years of experience in Service Operations and Sales; industry experience preferred.
Ability to comprehend written material and communicate orally and in writing in English with employees and customers.
Computer skills, including Lotus Notes, Word, and Excel.
Valid Florida driver's license and ability to cover the assigned territory by motor vehicle.
Ability to solve complex problems with little guidance; independent research and analysis may be required.
Ability to prioritize and make decisions with discretion and limited monitoring.
Ability to work occasional nights, holidays, or weekends.

Nice To Haves

Ability to read and analyze a financial statement.
Advanced proficiency with computers, Microsoft Office products, Dealer Business System, and other relevant dealer software programs.
Service Operations and Sales experience within the industry.

Responsibilities

Lead and direct Marine Product Support Sales Representatives and Marine Service Operations personnel in the assigned territory.
Manage departmental operations, including hiring recommendations, performance management, employee development, disciplinary actions, workforce planning, and employee relations.
Develop and execute strategic business plans to strengthen customer relationships, expand market share, and grow parts and service revenue.
Establish sales objectives, assess performance against business goals, and implement corrective actions.
Develop and administer annual operating and sales budgets for territory parts and service operations.
Monitor financial performance, allocate resources, and support profitability, operational efficiency, and company objectives.
Oversee utilization of facilities, equipment, inventory, and personnel resources.
Analyze revenue, expenses, productivity, and accounts receivable; implement process improvements.
Serve as the primary liaison with Caterpillar representatives and key business partners, evaluating commercial initiatives and available programs and resources.
Collaborate with executive leadership, including the Vice President of Service Operations & Product Support, to establish objectives, evaluate business performance, and develop operational plans.
Recommend organizational priorities, resource allocations, and business initiatives.
Lead continuous improvement efforts to enhance productivity, customer experience, employee performance, and financial results.
Ensure compliance with company policies, safety standards, manufacturer requirements, and applicable regulatory obligations.
Maintain accountability for the performance and results of the assigned business function.
Perform other duties as assigned.