Marine Service Operations & PSSR Manager

Ring Power Corporation • Riverview, FL

7d

About The Position

The Marine Service Operations & PSSR Manager provides leadership and direction for Marine Product Support Sales Representatives and Marine Service Operations personnel within an assigned territory. The role manages departmental operations and has authority over hiring recommendations, performance management, employee development, disciplinary actions, workforce planning, and employee relations in accordance with company policies and applicable laws.

The manager develops and executes strategic business plans to strengthen customer relationships, expand market share, and grow parts and service revenue. The position directs annual operating and sales budgets, monitors financial performance, oversees resources and facilities, and uses operational and financial data to improve efficiency and profitability. It serves as the primary liaison with Caterpillar representatives and key business partners, and collaborates with executive leadership to set strategic objectives and operational plans.

The role leads continuous improvement, ensures compliance with company policies, safety standards, manufacturer requirements, and applicable regulations, and remains accountable for the performance and results of the assigned business function. Work is typically performed during normal business hours, with occasional requirements to work nights, holidays, or weekends. The position involves leadership within a department or area and responsibility for one or more subordinate supervisors or managers.

Requirements

• High school diploma or GED.
• Five years of experience in Service Operations and Sales; industry experience preferred.
• Ability to comprehend written material and communicate orally and in writing in English with employees and customers.
• Computer skills in Lotus Notes, Word, and Excel.
• Valid Florida driver's license and ability to cover the assigned territory by motor vehicle.
• Complex problem-solving ability with little guidance; independent research and analysis may be required.
• Ability to work with autonomy, exercise discretion, set priorities, and make decisions.

Nice To Haves

• Ability to read and analyze a financial statement.
• Advanced proficiency with Microsoft Office products, Dealer Business System, and other relevant dealer software programs.
• Service Operations and Sales experience within the industry.

Responsibilities

• Lead and direct Marine Product Support Sales Representatives and Marine Service Operations personnel in the assigned territory.
• Manage departmental operations, including hiring recommendations, performance management, employee development, disciplinary actions, workforce planning, and employee relations.
• Develop and execute strategic business plans to strengthen customer relationships, expand market share, and grow parts and service revenue.
• Establish sales objectives, evaluate performance against business goals, and implement corrective actions.
• Develop and administer annual operating and sales budgets for territory parts and service operations.
• Monitor financial performance, allocate resources, and use independent judgment to support profitability and operational efficiency.
• Oversee use of facilities, equipment, inventory, and personnel resources.
• Analyze revenue, expenses, productivity metrics, and accounts receivable; implement process improvements to improve operational performance and profitability.
• Serve as the primary liaison with Caterpillar representatives and key business partners, evaluating commercial initiatives and programs.
• Collaborate with executive leadership, including the Vice President of Service Operations & Product Support, to establish strategic objectives, assess performance, and develop operational plans.
• Recommend organizational priorities, resource allocation, and business initiatives.
• Lead continuous improvement efforts and implement strategies to improve productivity, customer experience, employee performance, and financial results.
• Ensure compliance with company policies, safety standards, manufacturer requirements, and applicable regulatory obligations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED