Marine Service Advisor | Marine Service Writer | Boat Service Advisor
About The Position
River Valley Marine is hiring an experienced Marine Service Advisor to join their award-winning dealership serving the Lake Minnetonka boating community. This role is ideal for someone who enjoys helping customers, solving problems, and building long-term relationships. The Service Advisor will act as the link between customers and technicians, guiding boat owners through repairs, maintenance, seasonal service, and accessories, with the goal of getting them back on the water quickly. Experience from marine, automotive, RV, powersports, or other dealership environments is welcomed, especially from individuals who love boating and excel at customer service.
Requirements
- Passion for boating, fishing, watersports, and lake life
- Previous experience as a Marine Service Advisor, Marine Service Writer, Boat Service Advisor, Boat Service Writer, Automotive Service Advisor, RV Service Writer, Powersports Service Advisor, Parts Advisor, or similar dealership professional
- Outstanding customer service and communication skills
- Strong organizational and multitasking abilities
- Ability to explain technical information in a way customers understand
- Positive, team-first attitude
- Valid driver's license
Nice To Haves
- Experience with marine engines, marina operations, Mercury, Yamaha, Suzuki, Volvo Penta, Lightspeed EVO, warranty administration, or dealership software
Responsibilities
- Help customers with repairs, maintenance, diagnostics, commissioning, winterization, storage, and seasonal service
- Write repair orders, service estimates, and schedule appointments
- Coordinate repairs with technicians and communicate progress with customers
- Recommend marine parts, accessories, and maintenance solutions
- Support the Parts Department during seasonal demand
- Process warranty documentation and maintain accurate dealership records using Lightspeed EVO
- Build long-term relationships that create loyal River Valley Marine customers
Benefits
- Medical & Dental Insurance
- Health Savings Account (HSA)
- 401(k) with employer match (Traditional & Roth)
- Life Insurance
- Short-Term Disability
- Accident & Critical Illness coverage
- Paid Time Off (PTO)
- Paid Holidays
- Employee Assistance Program (EAP)
- Doctor on Demand
- Wellness Programs
- Company Apparel
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
