Marine/RV Field Service Engineer 2

Garmin International, Inc.•Fort Pierce, FL

4d•Onsite

About The Position

Garmin is seeking a full-time Marine/RV Field Service Engineer 2 in the Fort Pierce area. The role provides technical support and training on the specifications, capabilities, installation, and operation of Garmin marine/RV and Fusion Entertainment products to external customers, Garmin associates, boat and RV OEMs, OEM dealers, and installation dealers. The engineer supports installations and troubleshooting at customer and OEM facilities, including manufacturing environments, and serves as an embedded Garmin technical representative to help ensure installations meet Garmin standards for quality and functionality. The position works with customers, production teams, Sales, Quality, Engineering, and Garmin headquarters to resolve product issues, communicate field feedback, document work, and identify product and documentation improvements. It also includes developing and delivering support training, reviewing technical manuals, mentoring developing Field Service Engineers, and coordinating support around production schedules and sea trials. Travel to customer and OEM facilities and other Garmin-related events is required.

Requirements

Associate's degree or equivalent military/trade school education, or NMEA certification, and at least 4 years of experience performing work substantially similar to the role’s essential functions, including 4 years of installation and troubleshooting experience; or an equivalent combination of education and relevant experience.
Ability to travel to customer, OEM, and manufacturing locations and other Garmin-related events.
Strong ability to troubleshoot, install, and resolve issues with Garmin Marine/RV products in office and field settings.
Strong interpersonal, verbal, and written communication skills to work effectively across functional and organizational lines.
Superior customer-oriented attitude.
Proficiency using personal computers and software applications, including Microsoft Word and Outlook.
Ability to prioritize and manage multiple tasks simultaneously in a flexible, fast-paced, challenging environment.
Team-oriented approach, positive attitude, and ability to work well with others.
Detail-oriented and able to work proactively and effectively with minimal supervision.
Driven problem solver with demonstrated success solving difficult problems.
Excellent time-management and follow-up skills.
Strong organizational and analytical skills with keen attention to detail and quality.

Nice To Haves

Bachelor's degree.
At least 4 years of Garmin Marine/RV product installation experience.
Previous experience in a Marine/RV OEM or installing dealer facility.
NMEA Basic or NMEA Advanced Certification.

Responsibilities

Resolve internal, external, and commercial marine/RV product support inquiries.
Develop strong knowledge of marine/RV product specifications, capabilities, and operation.
Manage product issue cases across the marine/RV segment.
Analyze, monitor, document, communicate, and report marine/RV product quality trends.
Partner with Quality and Engineering to communicate the impact of field and customer-reported issues and document and communicate resolutions to Product Support.
Explain complex hardware and software issues to Engineering and other relevant product groups locally and globally.
Develop and own marine/RV support training related to installation, calibration, setup, and operation.
Travel to customer facilities to provide regular on-site support for marine/RV installations.
Mentor and train new and developing Field Service Engineers.
Review owner’s, installation, and maintenance manuals for completeness, technical accuracy, and potential misinterpretation.
Identify and recommend improvements to Garmin marine/RV products, documentation, and procedures.
Create regular monthly reports for on-site support.
Accompany Sales on OEM and dealer sales calls and assist with specifying Garmin or Fusion Entertainment products for sales quotes.
Act as an embedded Garmin technical representative to ensure installations meet Garmin quality and functionality standards.
Maintain professional and courteous interactions with OEM personnel and observe OEM rules and policies while onsite.
Provide on-site support and troubleshooting for marine/RV OEM installations in manufacturing environments.
Verify reported defective products at customer facilities.
Train customer associates in installing and operating Garmin Marine/RV, Fusion Entertainment, and related equipment.
Coordinate schedules with production lines and sea trials, resolve arising problems, and adjust priorities as needed to meet production needs.
Maintain communication with Garmin headquarters, document and complete reports on work performed, and report failures and track trends.