Marina Supervisor

Pyramid Global Hospitality•Naples, FL

3d•Onsite

About The Position

The Marina Supervisor assists in overseeing daily operations at Naples Bay Resort & Marina and The Waves Ship Store. The role supports efficient marina operations, effective retail store management, and exceptional service for resort guests, marina customers, boat owners, and club members. The supervisor provides leadership and direction to marina associates, coordinates vessel and slip assignments, supports boat rentals and guest services as applicable, and helps maintain a clean, organized, safe, and welcoming environment. The position also supports operational and financial goals while upholding resort service standards. Responsibilities include assisting with dock activities, vessel arrivals and departures, docking assignments, and boat rentals; inspecting marina facilities and reporting maintenance or safety concerns; and maintaining operational records. The role also assists with ship store operations, customer service, point-of-sale transactions, cash handling, inventory, merchandising, staffing coverage, and sales reporting. The supervisor provides personalized guest and member service, responds to requests and concerns, collaborates with other resort departments, and helps supervise, schedule, train, and coach associates. The position promotes safety, assists with emergency response, follows applicable fuel-handling and spill-prevention procedures, documents incidents, and supports compliance with boating safety and environmental requirements.

Responsibilities

Assist with daily marina operations, including dock activities, slip assignments, vessel arrivals and departures, and boat rentals as applicable.
Monitor marina activity for efficient operations and compliance with established procedures.
Coordinate vessel movements, docking assistance, and dock assignments while prioritizing safety.
Inspect docks, walkways, slips, equipment, and marina facilities for cleanliness, organization, and proper working condition.
Report maintenance needs, equipment concerns, and potential safety hazards promptly.
Maintain records of slip assignments, vessel information, rental activity, and operational logs as assigned.
Assist with daily operations of The Waves Ship Store, keeping it clean, organized, stocked, and welcoming.
Provide customer service and assist with retail purchases, boating supplies, convenience items, and other merchandise.
Assist with store opening and closing, point-of-sale transactions, cash handling, and daily sales reporting.
Monitor inventory, receive and organize merchandise, replenish shelves, and report ordering needs.
Maintain merchandise displays, product pricing, and accurate inventory records.
Monitor retail sales and identify opportunities to improve merchandise selection, customer satisfaction, and revenue.
Ensure the ship store and surrounding areas meet resort cleanliness, presentation, and service standards.
Coordinate marina and ship store staffing to support daily operations and appropriate coverage, as assigned.
Communicate operational concerns, guest feedback, inventory needs, and maintenance issues to the appropriate manager.
Provide friendly, professional, personalized service to guests, marina customers, boat owners, and club members.
Welcome arriving vessels and assist with docking, departure preparations, and marina-related requests.
Respond promptly to questions, concerns, and service issues, escalating matters when appropriate.
Communicate marina procedures, safety requirements, and available services clearly and professionally.
Collaborate with Front Desk, Guest Services, Security, Engineering, Food & Beverage, and other resort departments to provide a seamless guest experience.
Assist in supervising, scheduling, and coordinating marina and ship store associates.
Provide direction, coaching, and on-the-job training to team members.
Ensure associates follow service standards, safety procedures, and departmental policies.
Assist with new associate orientation, training, performance feedback, and accountability.
Promote teamwork, professionalism, and a positive working environment.
Communicate staffing needs, operational concerns, and associate performance matters to the Marina Manager.
Promote a safe working environment and ensure associates follow safety procedures.
Monitor weather conditions, tides, and other factors that may affect marina activities.
Assist with emergency response procedures involving vessels, guests, associates, and marina facilities.
Follow applicable procedures for fuel handling, spill prevention, equipment use, and other regulated activities, where applicable.
Report accidents, injuries, property damage, and safety concerns promptly and complete required documentation.
Support compliance with applicable federal, state, and local regulations, including boating safety and environmental requirements.