Marina Operations Supervisor

TopSide Marinas•Belton, TX

About The Position

The Marina Operations Supervisor handles all aspects of marina operations within budgetary guidelines in an efficient, cost-effective, and creative manner. The supervisor collaborates with Regional and Executive Team members and colleagues across the organization, provides friendly and helpful customer service, responds accurately to customer needs, and represents the company professionally. This is a fast-paced role that requires working under pressure. The position requires five days per week at eight hours per day, with seasonal schedule changes possible at management discretion. Weekend availability is required: Saturdays during the busy season and one weekend day each week during the off-season. The supervisor must also be available for 24-hour telephone contact for emergency response.

Requirements

Act with the highest level of integrity and maintain a positive attitude.
Have a strong passion for hospitality and excellent customer service.
Ability to read and understand a financial statement.
Adaptability to a variety of tasks and ability to manage multiple projects despite interruptions.
Ability to make independent decisions and determine appropriate courses of action.
Ability to develop partnerships with internal clients and others.
Professional conduct and excellent interpersonal and communication skills with team members, customers, tenants, vendors, and government personnel.
Math computation skills.
Strong work ethic and personal commitment.
Ability to work in a team environment to achieve team, department, and company goals, and with people from diverse backgrounds and skill sets.
Ability to work independently and take initiative.
Strong organizational skills and ability to prioritize work.
Good presentation, facilitation, and computer skills.
Proficiency in Microsoft Office products, including Outlook, Word, and Excel.
Work Saturdays each week during the summer season from May through October and be available to work one weekend day each week during the off-season.
Availability for 24-hour telephone contact for emergency response.
Ability to lift and carry up to 50 pounds; work around water and in tight spaces; and stand, walk, sit, push, pull, climb, bend, kneel, squat, twist, reach, and grasp.

Responsibilities

Supervise marina grounds and building security and safety, and train team members in safe equipment use and role-related functions, including firefighting equipment and spill containment.
Inspect property areas and oversee cleanliness, safety, stocking, and presentation, including restrooms, retail areas, docks, dry racks, and trash pickup.
Understand and comply with government regulations related to marina operations.
Monitor fuel levels and ensure compliance with TSSA standards.
Maintain professional relationships with agencies, contractors, vendors, and customers, directly or through departmental supervisors.
Lead weekly meetings with marina team members.
Respond to and resolve customer disputes in accordance with company philosophy.
Approve and oversee long-term boat storage leasing, waiting lists, and retail leasing; oversee rental boat and slip reservations and bookings.
Ensure the Leasing department maintains adequate records of marina business transactions involving boats, trailers, and slips.
Approve purchases, invoices, and check requests.
Maintain controls to safeguard assets, including equipment and inventory.
Ensure company and customer equipment is secured each evening before lockup.
Ensure appropriate maintenance of marina equipment, property, grounds, office, retail store, fuel dock, rental boats, dry racks, and floating or fixed docks.
Coordinate with other management personnel to support efficient department operations, communicate work responsibilities, and track employee absences or injuries.
Respond to windstorms, flooding, and other emergencies that could damage marina assets or guest property.
Manage employee disciplinary issues by documenting incidents and working with Human Resources on Performance Improvement Plans as needed.
Manage employee schedules by reviewing and approving timesheets, PTO, and sick requests in ADP, and ensuring staffing meets marina needs.
Notify Human Resources and submit required documentation for Workers’ Compensation claims and OSHA incidents.
Perform other duties as assigned by the GM and executive leadership.