Manual Mail Processing Operator

Farmers Insurance • Grand Rapids, MI

1d • Hybrid

About The Position

Prepares company materials for enterprise mailing in a fast-paced production environment. Manually processes compliance, transactional, and marketing mail according to USPS regulations to support timely delivery and meet internal customers’ expectations. The position is located in Caledonia, Michigan, with hours Monday through Friday, 9:00 a.m. to 5:30 p.m. EST. The posting describes a hybrid work environment for employees living within 50 miles of a Farmers corporate office, with at least three days in the office and up to two virtual days; applicants beyond 50 miles may also be considered.

Requirements

• High school diploma or equivalent.
• High attention to detail.
• Level I: Less than one year of general work experience preferred.
• Manual mail-processing experience preferred; ability to assist the team when needed.
• Administrative task and paper-documentation experience.

Nice To Haves

• Less than one year of general work experience.
• Manual mail-processing experience.

Responsibilities

• Manually process mail in a production environment, using knowledge of one or two specific mail-processing functions and models to meet quality and timeliness requirements.
• Assemble pre-printed materials using automated inserting and metering equipment for delivery through USPS, FedEx, or UPS.
• Manually scan bar codes and follow processing instructions for page accumulation and enclosure quantities.
• Prepare compliance-related mail, including certified mail, with urgency to avoid fines or legal concerns.
• Prepare and submit production reports detailing job activity, materials processed, and equipment used.
• Reconcile jobs by comparing accounted processing results with reported results to confirm work is balanced, and submit results to Lead staff for review.
• Report software, hardware, or programming issues to the leadership team, including issues involving return envelopes and missing bar codes.
• Conduct regular quality audits, including checks of insert quality and postage amounts, to reduce costs and duplicated work.

Benefits

• Competitive salary commensurate with experience, qualifications, and location.
• Bonus opportunity based on company and individual performance.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health savings and flexible spending accounts.
• Life insurance.
• Paid time off.
• Paid parental leave.
• Tuition assistance.
• Meaningful volunteer projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED