Managing Director, Head of US GPS

HSBC Global Services Limited•New York, NY

About The Position

The Managing Director, Head of US Global Payments Solutions (GPS) leads HSBC’s US GPS business and is accountable for its strategy, financial performance, competitive position, client outcomes, organizational capability, and risk and control environment. Reporting to the Global Head of GPS, the role is a member of the GPS Global Leadership Team and represents the US business in US and global forums, contributing US client insights, market opportunities, and strategic priorities to the wider GPS agenda. The role owns US GPS P&L performance and financial planning, sets priorities for growth, profitability, cost discipline, and investment, and allocates resources within agreed risk appetite and delegated authority. It defines and delivers the US strategy in alignment with global priorities; leads cross-border growth and product and service delivery; strengthens the business’s competitive position; and ensures a strong customer experience and disciplined operating performance. The role also leads the US GPS leadership team, workforce and talent agenda, and transformation priorities. It owns first-line risk management and the control environment, ensuring compliance with applicable policies and regulatory requirements, operational resilience, and timely remediation of control weaknesses. The position works closely with US CIB leadership, global GPS colleagues, other HSBC businesses, Risk Stewards, technology and operations partners, clients, regulators, and fintech vendors.

Requirements

Substantial and broad banking experience, including transaction banking, corporate banking, customer relationship management, and in-depth global commercial payments knowledge.
Progressive product management, business development, and P&L management experience, including extensive experience in the operational side of international banking.
Superior knowledge of treasury management concepts and experience in corporate banking or in a bank’s or corporation’s treasury function.
Demonstrated success leading a substantial payments or transaction banking business with P&L accountability and a record of profitable growth, strategic transformation, leadership-team development, and effective risk management in a complex international matrix.
Executive-level communication and influencing skills, credibility with senior corporate clients and executive governance stakeholders, and ability to align diverse interests and deliver outcomes in a complex international organization.
Proven ability to allocate resources and prioritize investment across a substantial business, balancing growth, profitability, organizational capability, and risk within delegated authority.
Sound executive judgment in resolving complex business issues and strategic trade-offs, with a record of delivering financial, transformation, and client outcomes within agreed budgets, timescales, and quality standards.
Working knowledge and understanding of end-to-end bank operations, payment systems, and information technology systems.
Awareness of global economic and political factors and their impact on the Group and GPS, with the ability to anticipate trends and apply insights to the business.
Must be authorized to work in the US; HSBC may engage in immigration sponsorship if needed.

Responsibilities

Own US GPS P&L performance and financial planning, setting priorities for revenue growth, PBT, costs, investment, and resource allocation within agreed risk appetite and delegated authority.
Define and deliver the US GPS strategy in alignment with global priorities, and contribute US client insights, market opportunities, and strategic priorities to the global GPS agenda.
Manage the balance of NFI and NII, costs, performance indicators, and sustainable returns against FRP targets.
Lead US-originated and inbound cross-border GPS growth by mobilizing HSBC’s international network and developing client opportunities across payments, liquidity, and cash management.
Deliver a comprehensive and competitive GPS product suite through multiple channels and a commercially focused product management strategy.
Develop a client-centric service culture and superior post-sales support for US CIB clients across GPS products.
Strengthen HSBC’s competitive position in priority US client segments through differentiated propositions, deeper client penetration, increased market share, and improved client outcomes.
Set US GPS operating budgets and performance scorecards, and hold the leadership team accountable for results and strategic alignment.
Ensure the US GPS business complies with global and US regulatory requirements, delivers fair customer outcomes, and minimizes reputational risk.
Allocate US GPS resources across people, premises, and systems, using management information to assess performance, capacity, and investment trade-offs.
Deliver a world-class customer experience and consistent selling and relationship-management culture.
Act as executive sponsor for strategic client relationships and material new-business opportunities, engaging with CFOs and senior treasury leaders.
Establish metrics to track competitors’ offerings and performance against HSBC’s.
Champion collaboration with CIB, GTS, and MSS, and maintain strong relationships with external stakeholders such as regulators and fintech vendors.
Assess economic trends and their impact on HSBC in the US, identifying opportunities and ways to limit downside exposure.
Partner with US CIB leadership and global GPS peers to shape priorities, resolve trade-offs, mobilize resources, and represent GPS at US governance committees and forums.
Build and lead a high-performing US GPS leadership team, establish clear accountability and decision-making, develop succession depth, and foster employee engagement and motivation.
Lead the HSBC conduct and culture agenda across the US, embedding fair treatment of customers.
Establish clear authority in risk-related matters at relevant management meetings and provide guidance across functional boundaries.
Set and sponsor the US GPS transformation agenda with Sub Value Stream Heads and Technology and Operations partners, prioritizing investment, strengthening digital capabilities, simplifying the operating model, and delivering measurable commercial and client benefits.
Mobilize US teams around shared priorities, strengthen collaboration, and scale best practices across organizational boundaries.
Set the US GPS talent and capability agenda, aligning development and recognition with strategic priorities.
Own succession planning for key leadership roles and develop a strong talent pipeline.
Shape the US GPS organization and workforce plan within agreed headcount, ensuring appropriate leadership capacity, skills, and resources.
Model HSBC values and Leadership principles and promote diversity, inclusion, and the HSBC brand.
Own first-line risk management and the US GPS control environment, including oversight of risk appetite, operational resilience, material change, and timely remediation of control weaknesses with Risk Stewards.
Maintain HSBC control standards and implement Group Risk & Compliance Policies and internal controls; keep appropriate records and resolve self-, audit-, and regulator-identified issues in a timely manner.
Implement Group Risk & Compliance Policies locally in partnership with Risk Stewards, including Financial Crime, Regulatory Compliance, and Enterprise Risk Management.
Continually reassess business risks in light of economic and market conditions, legal and regulatory requirements, operating procedures, restructurings, and new technology.
Contribute to US corporate governance, policy, and decision-making as a member of relevant committees.
Provide robust oversight of strategic business opportunities, change programs, and spend.