Head of Impact Assurance, Managing Director

State Street•Boston, MA

About The Position

The Head of Impact Assurance is the senior leader accountable for ensuring State Street’s transformation investments deliver measurable, validated and sustainable business outcomes. Reporting to the Head of the Transformation Management Office, this role owns the enterprise impact-assurance framework, including baseline establishment, business-case challenge, benefits validation, outcome measurement and intervention when expected value is at risk. The role works closely with Finance, Business Units, Technology, Risk, Human Resources and Transformation leaders, and serves as the independent authority on transformation value realization. It advises senior governance bodies on portfolio value, investment trade-offs and corrective actions while leading a compact impact-assurance team. The role is part of State Street’s transformation journey to implement a product and platform operating model, modernize platforms and processes, accelerate technology and AI adoption, strengthen resiliency and controls, and improve outcomes for clients, employees and shareholders. It establishes consistent methods for measuring financial and non-financial impact and provides independent assessments to executive leadership and governance forums. Success in the role includes adoption and credibility of enterprise standards; accurate and transparent baselines, forecasts and realized-value reporting; strong business-case challenge and executive decision support; validated benefits with reduced value leakage and double-counting; timely corrective action; executive confidence in reporting; and development of a high-performing team and scalable analytical capabilities.

Requirements

Substantial leadership experience in value realization, transformation assurance, performance management, portfolio governance, strategy execution, finance transformation or consulting within financial services or another highly regulated industry.
Proven success owning enterprise frameworks, standards and governance across complex transformation portfolios.
Deep expertise in business-case challenge, benefits realization, financial analysis, productivity measurement and portfolio decision support.
Experience evaluating initiatives involving operating-model change, process redesign, technology modernization, automation and AI-enabled capabilities.
Ability to advise senior executives and governance forums on investment trade-offs, value risk and corrective interventions, translating complex evidence into clear recommendations.
Strong understanding of Finance planning, budgeting, forecasting and performance management, with the ability to work across Business, Technology and Risk organizations.
Objective, independent mindset and the courage to challenge assumptions and communicate difficult findings while maintaining trusted relationships.
Player-coach leadership style, developing professionals and leading through influence across organizational boundaries.
Bachelor’s degree or equivalent experience required.

Nice To Haves

Advanced degree in finance, economics, business, analytics or a related discipline.

Responsibilities

Own and define the enterprise framework for transformation impact measurement, validation, tracking and reporting, jointly with Finance.
Establish common definitions, methodologies and standards across financial, client, operational, productivity, adoption and risk outcomes.
Define consistent approaches for baselines, target setting, attribution and independent benefits validation.
Govern impact-assurance methodologies, tools and playbooks to ensure measures are comparable, transparent and consistently applied.
Independently review and challenge business cases, assumptions, projected benefits, costs, dependencies and timing.
Adjudicate double-counting, overlapping claims and benefit-attribution disputes.
Partner with Finance and senior leaders to strengthen investment decisions and advise governance bodies on prioritization, sequencing and reallocation of investment.
Convert transformation commitments into measurable targets with accountable owners and agreed validation methods.
Track value from initial commitment through implementation and steady-state realization, and validate financial and non-financial outcomes against approved baselines, targets and evidence.
Identify value leakage, implementation gaps and adoption shortfalls, maintaining a transparent view of realized, forecast and at-risk benefits.
Provide independent impact assessments and concise, decision-oriented materials to executive leadership, steering committees and governance forums.
Lead impact-assurance input into Quarterly Business Reviews and portfolio reviews, enabling leadership to redirect investment, capacity and attention based on validated outcomes.
Identify initiatives underperforming against approved outcomes or where benefit confidence has deteriorated.
Partner with Transformation Directors, Program Leads, business owners and Finance to determine root causes of impact gaps and recommend corrective actions, revised targets or investment adjustments.
Monitor remediation and escalate unresolved value risks while maintaining independence and constructive partnerships.
Build enterprise capability in value management, productivity analytics, forecasting and benefits realization.
Use data, automation and AI-enabled analytics to improve the timeliness, quality and predictive value of insights.
Lead and develop assurance, analytics and value-management resources, establishing clear standards and succession.
Partner with Governance and Reporting to integrate validated outcomes into enterprise reporting.

Benefits

Retirement savings plan (401(k)) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability and optional additional coverages.
Paid time off, including vacation and sick leave, short-term disability, and family-care responsibilities.
Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, with certain sales-role exclusions.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.