Head of Impact Assurance, Managing Director

State Street

4d•$170,000 - $252,500

About The Position

The Head of Impact Assurance is the senior leader accountable for ensuring transformation investments deliver measurable, validated and sustainable business outcomes. Reporting to the Head of the Transformation Management Office, the role owns the enterprise impact assurance framework, including baseline establishment, business-case challenge, benefits validation, outcome measurement and intervention when expected value is at risk. Working with Finance, Business Units, Technology, Risk, Human Resources and Transformation leaders, this role serves as the independent authority on transformation value realization and advises senior governance bodies on portfolio value, investment trade-offs and corrective actions. It is a highly visible leadership position requiring analytical rigor, executive presence, sound commercial judgment and constructive challenge, while leading a compact impact-assurance team. The role defines enterprise standards for impact measurement and validation; independently reviews business cases and investment assumptions; converts transformation commitments into measurable targets; validates financial and non-financial outcomes; and identifies value leakage, implementation gaps and adoption shortfalls. It provides executive governance with concise, decision-oriented assessments and recommendations, partners with initiative leaders on corrective actions, and develops enterprise capabilities in value management, analytics, forecasting and benefits realization. It also leads assurance and analytics resources and works with Governance and Reporting to integrate validated outcomes into enterprise reporting.

Requirements

Substantial leadership experience in value realization, transformation assurance, performance management, portfolio governance, strategy execution, finance transformation or consulting within financial services or another highly regulated industry.
Proven success owning enterprise frameworks, standards and governance across complex transformation portfolios.
Deep expertise in business-case challenge, benefits realization, financial analysis, productivity measurement and portfolio decision support.
Experience evaluating initiatives involving operating-model change, process redesign, technology modernization, automation and AI-enabled capabilities.
Ability to advise senior executives and governance forums on investment trade-offs, value risk and corrective interventions, translating complex evidence into clear recommendations.
Strong understanding of Finance planning, budgeting, forecasting and performance management, with the ability to work across Business, Technology and Risk organizations.
Objective, independent mindset and ability to challenge assumptions and communicate difficult findings while maintaining trusted relationships.
Player-coach leadership style, with ability to develop professionals and lead through influence across organizational boundaries.
Bachelor's degree or equivalent experience required.

Nice To Haves

Advanced degree in finance, economics, business, analytics or a related discipline.

Responsibilities

Own and define the enterprise framework for transformation impact measurement, validation, tracking and reporting, jointly with Finance.
Establish common definitions, methodologies and standards across financial, client, operational, productivity, adoption and risk outcomes.
Define consistent approaches for baselines, target setting, attribution and independent benefits validation.
Govern impact-assurance methodologies, tools and playbooks to ensure measures are comparable, transparent and consistently applied.
Lead independent review and challenge of business cases, assumptions, projected benefits, costs, dependencies and timing.
Adjudicate double-counting, overlapping claims and benefit-attribution disputes.
Partner with Finance and senior leaders to strengthen investment decisions and advise governance bodies on prioritization, sequencing and investment reallocation.
Convert transformation commitments into measurable targets with accountable owners and agreed validation methods.
Track value from initial commitment through implementation and steady-state realization, validating outcomes against approved baselines, targets and evidence.
Identify value leakage, implementation gaps and adoption shortfalls, and maintain a transparent view of realized, forecast and at-risk benefits.
Provide independent assessments of transformation impact to executive leadership, steering committees and governance forums.
Deliver decision-oriented materials on value realization, risks, forecasts and required interventions; lead impact-assurance input into Quarterly Business Reviews and portfolio reviews.
Enable leadership to redirect investment, capacity and attention based on validated outcomes.
Identify underperforming initiatives or deteriorating benefit confidence; partner with Transformation Directors, Program Leads, business owners and Finance to determine root causes.
Recommend corrective actions, revised targets or investment adjustments; monitor remediation and escalate unresolved value risks.
Build enterprise capability in value management, productivity analytics, forecasting and benefits realization.
Use data, automation and AI-enabled analytics to improve the timeliness, quality and predictive value of insights.
Lead and develop assurance, analytics and value-management resources, establishing clear standards and succession.
Partner with Governance and Reporting to integrate validated outcomes into enterprise reporting.

Benefits

Retirement savings plan (401K) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability and optional additional coverages.
Paid time off including vacation, sick leave, short-term disability and family care responsibilities.
Access to an Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, excluding certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.