Managing Consulting Engineer - Microsoft 365

CDW • Virtual - Illinois, IL

6d • $128,000 - $193,200

About The Position

The Managing Consulting Engineer leads complex, multi-client Microsoft 365 Managed Services engagements, accounting for system-wide impact and business processes. The role provides oversight and client-engagement guidance, leads technical reviews and modifications of Managed Services solutions, and contributes to the engineering team’s delivery of complex technical services and solutions across Microsoft 365 workloads. These workloads include Exchange Hybrid, Exchange Online, Teams, SharePoint Online, Entra Connect, Entra ID, OneDrive, Intune, Copilot, Defender, and Purview.

The engineer serves as a technical communication focal point between CDW and its Managed Services clients, provides architectural leadership and complex issue resolution, and translates Microsoft 365 concepts into client-facing recommendations. The role also supports technical sales, documentation, service delivery processes, and mentoring of engineers. The position participates in an on-call rotation supporting a 24x7 delivery team and may require travel as needed.

Requirements

• Bachelor’s degree and at least 7 years of IT engineering experience, including 5 years of large-scale experience with the specified Microsoft 365 workloads; alternatively, at least 11 years of IT engineering experience, including 5 years of that Microsoft 365 experience.
• Experience planning, designing, implementing, and supporting multi-tenant Microsoft 365 environments at enterprise scale in one or more Managed Services-supported solutions: Exchange Hybrid, Exchange Online, Teams, SharePoint Online, Entra Connect, Entra ID, OneDrive, Intune, Copilot, Defender, Purview, and/or security tools.
• Broad Microsoft 365 skills, with expert-level solution knowledge in several workloads.
• Experience and knowledge of security, compliance, data protection, and security governance.
• Current high-level certifications in the primary area of technical expertise.
• Ability to apply technical knowledge to business direction and deliver business-based client outcomes.
• Experience working with ServiceNow or other standard ITSM tools in a multi-client, SLA-based environment.
• Ability to establish client trust and confidence in CDW Managed Services and demonstrate commitment to clients’ business needs.
• Strong organizational, analytical, problem-solving, and communication skills, with a focus on client service and professionalism.
• Ability to follow policies and procedures, prioritize work, and manage multiple tasks in a fast-paced, diverse, growth-oriented environment.
• Excellent verbal and written communication skills and ability to interact effectively with coworkers, stakeholders, and all levels of leadership.
• Ability to work independently and as a global team member, providing guidance, mentorship, and support to peers.
• Good time-management skills and ability to meet rigid and urgent assignment schedules.
• Ability to travel as needed.
• Curiosity, a learner’s mindset, willingness to engage with evolving technology and tools, and readiness to explore, adapt, and grow with responsible AI use.

Responsibilities

• Oversee technical delivery on client engagements to support successful delivery and client satisfaction.
• Review client environments, make recommendations, provide architectural leadership, and support complex issue resolution.
• Explain problems and solutions to clients and provide consulting services, subject matter expertise, guidance, and technical thought leadership to clients and internal teams.
• Maintain client relationships and serve as a technical communication focal point between CDW and Managed Services clients.
• Identify and communicate potential impacts of Microsoft changes, sunsets, or new functionality; provide recommendations and contribute to client Microsoft 365 technology roadmaps.
• Develop and maintain client presentations, RunBooks, Knowledge Articles, Service Catalogs, and other documentation.
• Lead technical workshops, sessions, and review meetings across multiple clients, translating complex Microsoft 365 concepts and recommendations into clear client-facing guidance.
• Follow standardized ITIL processes and use a centralized ITSM tool to track incidents, service requests, changes, enhancements, and other client work.
• Support a 24x7 delivery team through an on-call rotation, advising engineering peers on technical issues and requests.
• Understand and deliver Managed Services offerings described in CDW Service Descriptions and Service Catalogs.
• Complete work on time, perform planned scopes of work, and adhere to SLAs.
• Identify and communicate potential cross-selling opportunities to the sales team.
• Provide technical sales support for new opportunities, including technical advice, scoping services, and assisting with proposal development.
• Collaborate with Client Success, Project Management, R&D, and Sales.
• Mentor technical team members and junior Engineers through knowledge transfer and guidance to improve proficiency, standardize processes, and support consistent service delivery.
• Develop plans and schedules for complex initiatives or new solution and product development.
• Perform advanced root cause analysis and drive solutions that deliver long-term improvements.
• Balance multiple priorities, adapt to changing client needs, and meet deadlines.
• Build client relationships, achieve client satisfaction, and promote CDW’s mission through behaviors consistent with the CDW Way.

Benefits

• Annual bonus target of 10%, subject to plan terms and conditions.
• Benefits are referenced through CDW’s benefits overview; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior