Consulting-Business Consulting - Digi and Prod Strat - Prod Mgmt-Manager-Multiple Positions-1713169

EY • San Francisco, CA

1d • Hybrid

About The Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Consulting - Business Consulting - Digital and Product Strategy - Product Management - Manager - Multiple Positions – 1713169, Ernst & Young U.S. LLP, San Francisco, CA.

Help clients solve their digital vision and customer experience issues. Execute client’s customer experience and digital vision acting as a product advocate in the strategic design process of projects, helping to lead overall customer experience/digital strategy, transformation and execution. Lead on client deliverables, including digital platforms, customer personas, journey maps, technology enablement, product capabilities and features, product roadmaps, and product backlogs utilizing knowledge of tools such as ADO, Jira, Confluence, and Fluid for road mapping and collaborative design and execution. Apply knowledge of design thinking techniques and digital media to solve business problems throughout the industry-leading design solutions. Implement product requirements for Point of Sale (POS) and commerce solutions. Use qualitative and quantitative research methods to obtain data to inform business requirements generation and data driven decision making with tools such as Qualtrics, SurveyMonkey, Adobe analytics and google analytics. Conduct lightweight prototyping to test and gather feedback on product designs using Figma or Generative AI assistants. Work with engagement teams to manage client expectations in line with the overall digital and customer experience vision. Translate business and product requirements and goals, end user needs, and inputs from cross-functional teams into differentiated design solutions. Engage with various engagement leads to help with business development pursuits. Collaborate with technical architects, engineering, and design teams to build best in class solutions (including websites, kiosks, and mobile apps powered by customer technologies like Adobe, Salesforce, ServiceNow, CRM, Custom Developed Solutions) for clients in a broad set of sectors, including the retail and/or quick service restaurant sector.

Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.

Requirements

• Bachelor’s degree in Business, Management, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 5 years of progressive, post-baccalaureate related work experience.
• Master’s degree in Business, Management, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 4 years of related work experience.
• 3 years of experience in one or a combination of any of the following: digital strategy, customer or user experience, or product strategy leveraging skillsets such as market and user research, requirements gathering, business case development, KPI management, or business architecture definition.
• 3 years of experience with taking a digital product from "concept to market", supporting the strategy, roadmap, and agile execution plan to achieve business objectives.
• 3 years of experience in one or a combination of any of the following roles: digital product business analyst, product manager, product owner, or product marketing manager.
• 3 years of cross-functional experience working with both internal and 3rd party development teams, including one or a combination of any of the following: UX designers, visual designers, developers, or technologists.
• 3 years in one or a combination of any of the following: client-facing experience in strategy consulting or CX Practice in a Fortune 500 firm; Media management or digital creative agency experience; or Product strategy or digital strategy role in a Fortune 500 firm
• 3 years of experience managing or leading teams.
• 3 years of experience with agile management tools including with at least one of the following: Jira, Azure DevOps, or Rally.
• 3 years of experience with one or a combination of any of the following: change management surrounding product communications, training, cutover, or marketing campaigns.
• 2 years of experience in each of the following: Understanding buyers' behavior and patterns on technology platforms; AND Delivering omni-channel and customer experience strategy projects.
• Requires domestic travel up to 50%, to serve client needs.

Nice To Haves

• Knowledge of tools such as ADO, Jira, Confluence, and Fluid for road mapping and collaborative design and execution.
• Knowledge of design thinking techniques and digital media.
• Experience with tools such as Qualtrics, SurveyMonkey, Adobe analytics and google analytics.
• Experience conducting lightweight prototyping to test and gather feedback on product designs using Figma or Generative AI assistants.
• Experience with customer technologies like Adobe, Salesforce, ServiceNow, CRM, Custom Developed Solutions.
• Experience in the retail and/or quick service restaurant sector.

Responsibilities

• Help clients solve their digital vision and customer experience issues.
• Execute client’s customer experience and digital vision acting as a product advocate in the strategic design process of projects, helping to lead overall customer experience/digital strategy, transformation and execution.
• Lead on client deliverables, including digital platforms, customer personas, journey maps, technology enablement, product capabilities and features, product roadmaps, and product backlogs utilizing knowledge of tools such as ADO, Jira, Confluence, and Fluid for road mapping and collaborative design and execution.
• Apply knowledge of design thinking techniques and digital media to solve business problems throughout the industry-leading design solutions.
• Implement product requirements for Point of Sale (POS) and commerce solutions.
• Use qualitative and quantitative research methods to obtain data to inform business requirements generation and data driven decision making with tools such as Qualtrics, SurveyMonkey, Adobe analytics and google analytics.
• Conduct lightweight prototyping to test and gather feedback on product designs using Figma or Generative AI assistants.
• Work with engagement teams to manage client expectations in line with the overall digital and customer experience vision.
• Translate business and product requirements and goals, end user needs, and inputs from cross-functional teams into differentiated design solutions.
• Engage with various engagement leads to help with business development pursuits.
• Collaborate with technical architects, engineering, and design teams to build best in class solutions (including websites, kiosks, and mobile apps powered by customer technologies like Adobe, Salesforce, ServiceNow, CRM, Custom Developed Solutions) for clients in a broad set of sectors, including the retail and/or quick service restaurant sector.
• Manage and motivate teams of professionals with diverse skills and backgrounds.
• Consistently deliver quality client services by monitoring progress.
• Demonstrate in-depth technical capabilities and professional knowledge.
• Maintain long-term client relationships and networks.
• Cultivate business development opportunities.

Benefits

• medical and dental coverage
• pension and 401(k) plans
• wide range of paid time off options
• flexible vacation policy
• designated EY Paid Holidays
• Winter/Summer breaks
• Personal/Family Care
• other leaves of absence when needed to support your physical, financial, and emotional well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager