About The Position
EY is seeking a Senior Manager in Business Consulting, Digital & Product Strategy, focusing on Product Management. This role involves helping clients define, evolve, and execute their digital vision, customer experience goals, and digital product strategies. The Senior Manager will act as a product advocate in the strategic design process, leading customer experience/digital strategy, transformation, and execution. Key responsibilities include leading client deliverables such as customer personas, journey maps, technology enablement, product capabilities and features, product roadmaps, and product backlogs using tools like ADO, Jira, Confluence, and Fluid. The role requires applying design thinking, product management principles, and digital best practices to solve business problems and overseeing the implementation of product requirements for Point of Sale (POS) and commerce solutions. The Senior Manager will use qualitative and quantitative research methods with tools like Qualtrics, SurveyMonkey, Adobe Analytics, and Google Analytics, and conduct lightweight prototyping with Figma or Generative AI assistants. They will lead engagement teams, manage client expectations, translate business and product requirements into solutions, and collaborate with technical architects, engineers, and design teams. The role also involves business development pursuits, building solutions for clients across various sectors (including retail and quick service restaurants), leading and directing teams, developing client relationships, managing risk, and generating new business opportunities.
Requirements
- Must have a Bachelor’s degree in Business, Management, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design, or a related field and 8 years of work experience. Employer will accept a 3 or 4 year degree.
- Alternatively, will accept a Master’s degree in Business, Management, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 7 years of related work experience.
- Must have 7 years of experience in one or a combination of any of the following: digital strategy, customer or user experience, or product strategy leveraging skillsets such as market and user research, requirements gathering, business case development, KPI management, or business architecture definition.
- Must have 7 years of experience with taking a digital product from "concept to market", supporting the strategy, roadmap, and agile execution plan to achieve business objectives.
- Must have 7 years of experience in one or a combination of any of the following roles: digital product business strategist, analyst, product manager, product owner, or product marketing manager.
- Must have 7 years of cross-functional experience working with both internal and 3rd party development teams, including one or a combination of any of the following: UX designers, visual designers, developers, or technologists.
- Must have 7 years in one or a combination of any of the following: client-facing experience in strategy consulting or CX Practice in a Fortune 500 firm; Media management or digital creative agency experience; or Product strategy or digital strategy role in a Fortune 500 firm.
- Must have 7 years of experience managing or leading teams.
- Must have 5 years of experience with agile management tools including with at least one of the following: Jira, Azure DevOps, or Rally.
- Must have 7 years of experience with one or a combination of any of the following: change management surrounding product communications, training, cutover, or marketing campaigns.
- Must have 7 years of experience in understanding users' behavior and patterns on technology platforms.
- Must have 5 years of experience delivering omni-channel and customer experience strategy projects.
- Requires domestic travel up to 80% to serve client needs.
Responsibilities
- Help clients define, evolve and execute their digital vision, customer experiences goals and digital product strategies.
- Act as a product advocate in the strategic design process of projects, helping to lead overall customer experience/digital strategy, transformation and execution.
- Lead on client deliverables, including customer personas, journey maps, technology enablement, product capabilities and features, product roadmaps, and product backlogs utilizing knowledge of tools such as ADO, Jira, Confluence, and Fluid for road mapping and collaborative design and execution.
- Apply knowledge of design thinking techniques, product management principles and digital best practices to solve business problems with industry-leading solutions.
- Oversee the implementation of product requirements for Point of Sale (POS) and commerce solutions.
- Use qualitative and quantitative research methods to obtain data to inform business requirements generation and data driven decision making with tools such as Qualtrics, SurveyMonkey, Adobe analytics and google analytics.
- Conduct lightweight prototyping to test and gather feedback on product designs using Figma or Generative AI assistants.
- Lead engagement teams to manage client expectations in line with the overall digital, product and customer experience vision.
- Translate business and product requirements and goals, end user needs, and inputs from cross-functional teams into differentiated solutions.
- Collaborate with various engagement leads including technical architects, engineers, and design teams to help with business development pursuits and to build best in class solutions (including websites, kiosks, and mobile apps powered by customer technologies like Adobe, Salesforce, ServiceNow, CRM, Custom Developed Solutions) for clients in a broad set of sectors, including the retail and/or quick service restaurant sector.
- Lead and direct teams of professionals with diverse skills and backgrounds by providing constructive on-the-job feedback/coaching to team members.
- Develop and maintain long-term client relationships and networks.
- Manage risk in the delivery of quality client services.
- Generate and manage new business opportunities.
Benefits
- medical and dental coverage
- pension and 401(k) plans
- a wide range of paid time off options
- flexible vacation policy
- designated EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care
- other leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Senior
