Manager
About The Position
Manage and develop assigned staff to increase productivity and maintain compliance expectations. The Manager communicates objectives and schedules set by Operations Management, develops and trains staff, reviews activity and work quality, evaluates performance, and provides feedback, coaching, and disciplinary action when necessary. The role identifies process and performance improvements, leads by example, and helps prepare potential candidates for advancement. The Manager also oversees schedules and timekeeping records, performs assigned payroll and time-and-attendance duties, and ensures frontline work follows ConServe’s Blueprint Quality Management System, Code of Conduct, compliance program, and related policies and procedures. The position requires communication with staff, upper management, other department managers, and essential personnel. Travel between ConServe offices and travel of up to 10% may be required. The role requires meeting the physical demands of the position, including occasional lifting of up to 25 pounds and the ability to sit or stand, communicate by phone or in person, and type for an entire 8-, 9-, or 10-hour shift. Reasonable accommodation may be made as required by applicable law.
Requirements
- High school diploma or GED.
- Six months of management or supervisory experience.
- Proven ability to achieve goals and meet deadlines.
- Quick learner who is adaptable to change, dependable, and self-managed.
- Demonstrated experience assisting and developing subordinates or coworkers in learning new programs and processes, and evaluating staff.
- Ability to motivate and encourage others to excel.
- Ability to learn and navigate internal collection systems.
- Strong talk-off and skip-tracing abilities.
- Intermediate proficiency with Excel and Word.
- Ability to communicate effectively with staff and upper management to provide feedback regarding production processes.
- Ability to communicate effectively with other department managers and essential personnel, such as HR, Compliance, and Finance.
- Ability to travel up to 10% of the time and between ConServe offices as needed.
- Legally eligible to work in the United States.
- Ability to obtain and maintain Government Security Clearance.
- Ability to obtain and maintain State Collections Licensure.
- No conflicts of interest with ConServe or its client.
- Ability to occasionally lift and/or move up to 25 pounds.
- Ability to sit or remain sedentary for an entire 8-, 9-, or 10-hour work shift.
- Ability to talk and listen by phone or in person for an entire 8-, 9-, or 10-hour work shift.
- Ability to type on a computer for extended periods.
- Ability to stand for an entire 8-, 9-, or 10-hour work shift.
Nice To Haves
- Associate or bachelor’s degree, or an equivalent combination of education and experience.
- Six months of collection experience.
Responsibilities
- Communicate objectives, game plans, and other topics as assigned by Operations Management.
- Develop and train existing and new staff on their duties, responsibilities, and activities to meet goals and position requirements.
- Review staff activity daily and conduct weekly monitoring and work audits.
- Conduct regular staff evaluations and provide feedback, guidance, training, and disciplinary action when necessary.
- Identify areas and personnel needing improvement and work with management to implement solutions that improve processes.
- Ensure execution of agendas and schedules defined by Management.
- Lead by example with a positive and enthusiastic attitude.
- Conduct regular RIOs for each category of employee to provide feedback, guidance, training, and recommendations for improvement.
- Achieve personal monthly performance objectives and fulfill RIO expectations.
- Review and approve schedules and timekeeping records.
- Adhere to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance program.
- Keep QMS work instructions, policies, and procedures regarding frontline activities up to date and compliant with policies.
- Reinforce and retrain staff on QMS work instructions, policies, procedures, and forms.
- Perform assigned payroll and time-and-attendance duties within required deadlines.
- Identify and train potential candidates for advancement.
- Complete other tasks and duties as assigned or requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
