Manager

Deloitte • Louisville, KY

1h

About The Position

Deloitte Consulting LLP seeks a Manager in Louisville, Kentucky. The role manages information technology projects, including software testing and implementation services, to help organizations unlock value from technology investments. Work may be delivered as discrete services or comprehensive solutions across insurance, financial services, healthcare, state and local government, telecommunications, and retail industries.

The Manager oversees test estimation, planning, design, execution, and reporting, and coordinates testing and test artifacts across System Integration Testing (SIT), User Acceptance Testing (UAT), end-to-end testing, and performance testing. The role manages day-to-day interactions with executives and sponsors, develops relationships with top decision makers, and serves as a technical liaison among business stakeholders, project teams, developers, and testers. It also works with IT infrastructure teams to deploy and maintain applications.

The Manager serves as a counselor and coach, participates in staff recruitment and retention, and provides leadership and support to delivery teams and local-office staff. The role contributes to internal process improvement and knowledge sharing through communities of practice, blogs, and other forms of market eminence. National travel of 50% is required; telecommuting is permitted.

Requirements

• Master’s degree or foreign equivalent in Business Administration, any STEM field, or a related field, and at least 3 years of related work experience in the job offered or a related occupation; alternatively, a bachelor’s degree or foreign equivalent and 5 years of progressive related work experience.
• At least 3 years of experience setting engagement objectives and scope, developing work plans for engagement components, managing workstream activities, identifying scope changes, and using Agile, Waterfall, and Rational Unified Process (RUP) methodologies.
• At least 3 years of experience researching user-reported issues, implementing fixes, liaising among business functions, end users, and technical delivery teams, and identifying root causes and resolutions using Failure Mode and Effects Analysis (FMEA), Fishbone, and Scatterplot diagrams.
• At least 3 years of experience overseeing technical and functional system requirements and use cases, including navigation flows, logic diagrams, data models, process models, and screen layouts, using Figma and Azure DevOps.
• At least 3 years of experience participating in test scripts, plans, and cases; logging defects; and generating test execution reports using Azure Test Plans, HP Application Lifecycle Management (ALM), and Atlassian Jira.
• At least 3 years of experience reviewing functional, automation, and performance testing for IBM Cloud solutions.
• At least 3 years of experience performing and overseeing testing of custom-developed solutions, including HL7 v2, IHE, and C-CDA-based solutions, and large-scale package implementations, using MS Visual Studio Code, Selenium, and JMeter.
• At least 3 years of experience coordinating with teams, including external vendors, across testing types such as partner integration and UAT.
• At least 3 years of experience coordinating and performing testing for systems implementations in multiple industries, including healthcare and state and local government services.
• Willingness to travel nationally 50% of the time.

Responsibilities

• Manage IT projects involving software testing and implementation services across multiple industries.
• Manage test estimation, planning, design, execution, and reporting, and coordinate testing and test artifacts across SIT, UAT, end-to-end, and performance testing.
• Manage day-to-day interactions with executives and sponsors and develop and maintain contact with top decision makers.
• Serve as a technical liaison between business stakeholders, project teams, developers, and testers.
• Work with IT infrastructure teams to deploy and maintain applications.
• Counsel and coach staff; participate in recruitment and retention activities; and provide leadership and support to delivery teams and local-office staff.
• Improve internal processes and promote knowledge sharing through communities of practice, blogs, and other market-eminence activities.
• Set engagement objectives and scope, develop work plans, manage activities between workstreams, and identify scope changes.
• Research user-reported issues, implement fixes, liaise between business functions, end users, and technical delivery teams, and identify root causes and resolutions.
• Oversee technical and functional system requirements and use cases.
• Participate in test scripts, plans, and cases; log defects; and generate test execution reports.
• Review functional, automation, and performance testing for IBM Cloud solutions.
• Perform and oversee testing of custom-developed solutions and large-scale package implementations.
• Coordinate teams and external vendors across testing activities, including partner integration and UAT.
• Coordinate and perform testing for systems implementations in healthcare and state and local government services, among other industries.

Benefits

• Professional development opportunities, including on-the-job learning, formal development programs, mentorship, and opportunities to build skills and take on leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager