Manager

Happy Does•San Diego, CA

10d

About The Position

The Manager works with the General Manager to support the Company’s overall success through day-to-day restaurant operations and management. The role supervises employees on the floor, performs manager point-of-sale responsibilities, ensures food and beverage products meet Company standards, and maintains a clean, safe, and adequately stocked restaurant. The Manager responds professionally to guest and employee issues and completes operational documentation, including manager logs and incident or workers’ compensation reports. The Manager helps maintain regulatory compliance, sanitation, operational quality, and customer service standards while directing staff and supporting a safe work environment. The position requires working in a fast-paced, loud, crowded restaurant environment with elevated temperatures and tight spaces. Compensation is $25.00–$28.00, based on experience, with a benefit package, bonus program, paid vacation, paid parking, and monthly cell phone reimbursement.

Requirements

High school diploma or GED equivalent.
At least two years of experience in a fast-paced restaurant or bar management role.
Must be at least 21 years old to meet California’s minimum age requirement for serving alcoholic beverages.
Knowledge of the Teamwork and Toast POS systems.
Ability to read, write, and speak English to interact with customers, the public, and employees.
Proficient verbal communication skills.
Ability to work under pressure and deal professionally with stressful situations during busy periods in a loud, busy, and crowded environment.
Strong interpersonal skills to support guest satisfaction and manage a large, diverse employee workforce while maintaining staff morale.
Knowledge of proper food-handling requirements.
Knowledge of bar and kitchen items.
Knowledge of required legal documents, including ABC, Health Department, Police, and City documents.
Ability to work in constantly elevated temperatures and move quickly and safely in tight spaces without disrupting other employees.
Ability to lift at least 50 pounds.
Wear the proper uniform and maintain a neat, clean, and well-groomed appearance in accordance with Company standards.

Nice To Haves

College degree preferred.
Food Handler’s Card.
ABC Service Certification.
CPR certification and/or First Aid training.
Additional language skills preferred.

Responsibilities

Work with the General Manager to support the overall success and day-to-day operation of the Company.
Supervise and direct floor staff in a manner that promotes exemplary customer service.
Perform manager point-of-sale responsibilities.
Ensure food and beverage products are high quality and prepared and presented according to Company specifications.
Maintain a clean, safe, secure, and healthy facility for employees and guests.
Ensure operational supplies are adequate and fully stocked.
Respond effectively and professionally to guest and employee issues.
Complete day-to-day operational documentation, including manager logs and incident or workers’ compensation reports.
Enforce ServSafe and other sanitation standards and procedures and comply with health and legal regulations.
Implement policies, standard operating procedures, and production, productivity, quality, and patron-service standards; identify and implement system improvements.
Monitor, evaluate, and audit food, beverage, and service offerings; initiate improvements and build relationships with preferred patrons.
Comply with regulatory, employment, wage-and-hour, and other legal policies and procedures associated with restaurant operations.
Promote a safe work environment for all employees.
Maintain dependable, reliable, punctual, and trustworthy conduct.
Wear the proper uniform and maintain a neat, clean, and well-groomed appearance in accordance with Company standards.