Manager

Crunch Fitness - Fitness Ventures LLC•Chattanooga, TN

8d•$40,000 - $80,000

About The Position

The Crunch Manager ensures members receive high-quality service and facilities while achieving the club’s financial targets. The role motivates, leads, supervises, and coordinates employees who serve members, and applies company-wide policies and initiatives to protect the Crunch brand. The Manager reports to the Owner. The position oversees administration, sales and revenue, personal training revenue, club operations, financial controls, employee leadership, and profit centers. It includes coordinating with Fitness, Sales and Marketing, Accounting, and Information Technology; maintaining service, cleanliness, safety, and security standards; and developing department heads and staff. The Manager participates in recurring department, employee training, personal training, and club management meetings, as well as annual performance evaluations.

Requirements

Four years of management experience required.
Current Cardiopulmonary Resuscitation (CPR) certification required.
Excellent written and verbal communication skills.
Creative management techniques.
Strong organizational skills.
Strong leadership skills.
Strong administrative skills.
Strong customer service skills.
Strong computer skills.

Nice To Haves

Four-year college degree preferred.
Fitness management experience preferred.

Responsibilities

Know and apply the club’s standard operating procedures and policies, and communicate and implement them with employees.
Encourage teamwork and productivity, make decisions, and recruit and hire high-caliber staff.
Lead, motivate, and manage the team to achieve sales and revenue goals.
Implement company programs and promotions to generate sales leads and support membership growth.
Ensure the team maintains tracking forms and daily leads, and communicates promotions effectively.
Ensure ongoing prospecting for prospective members and review sales communications for effectiveness, accuracy, spelling, and distribution.
Ensure staff have strong knowledge of club programs, facilities, and equipment, and encourage engagement with the community and neighborhood businesses.
Lead, motivate, and manage the personal training department to achieve revenue and session production goals.
Support personal training client acquisition and integrate personal training products into point-of-sale presentations to increase orientation bookings and package sales.
Ensure proper personal training session redemption procedures and oversee the PT Manager’s progress toward departmental objectives.
Coordinate with club support functions, including Fitness, Sales and Marketing, Accounting, and Information Technology.
Address personnel issues and member complaints in accordance with club procedures and documentation.
Promote a professional, welcoming atmosphere and ensure the club meets cleanliness, maintenance, safety, and security standards.
Conduct weekly detailed club inspections with the Maintenance Manager, use cleaning checklists, and share findings with appropriate staff.
Ensure visible maintenance issues are repaired promptly, appropriate signage is posted, and out-of-service equipment is removed from the floor when possible.
Reinforce shared responsibility for cleanliness, maintain proper inventory of maintenance parts, and track completion of operational logs and checklists.
Assist with payroll processing, submission, and approval.
Understand budgets and income statements; control expenses and purchasing; keep expenses at or below budget; and explain variances in revenue, sales, and expenses against budget.
Serve as a role model, hold weekly and individual meetings with key personnel, foster an environment that welcomes employee feedback, and develop department heads.
Drive profit-center revenue, including personal training and retail; monitor flagged check-ins to increase revenue and collections; and increase revenue per member.
Conduct monthly or weekly department meetings, employee training meetings, daily one-minute staff meetings, daily Personal Training Manager meetings, weekly Club Management meetings, and annual performance evaluations.
Manage payroll and general and administrative expenses to meet expense goals.
Keep current on key competitors and conduct frequent walkthroughs.
Meet financial budget goals, cleanliness and customer-service standards, membership retention targets, task and project deadlines, and company policies and procedures.