Manager

Wind River Hotel Casino • Ethete, WY

17d

About The Position

The Manager oversees billing for cage and vault snack and beverage purchases and manages the Little Wind Casino conference room, its events, and associated fees. The role supervises employee performance, enforces department procedures and company policies, coordinates with other departments, and ensures accurate reporting and compliance with applicable MICS and department policies. The Manager supports casino management in developing customer business and improving customer satisfaction, handles disputes, and works to improve the customer experience.

The Manager also oversees staffing, Club 55, promotions, menus, supplies, cleanliness, sanitation, and food-safety compliance. The role may assist with food preparation, maintains confidentiality, attends mandatory meetings and training, and conducts regular staff meetings. The Manager is expected to plan proactively, support employee success and retention, and maintain an operation employees and customers can be proud of.

Requirements

• Ability to manage and supervise professionally.
• Ability to communicate orally and in writing.
• Ability to manage critical deadlines and priorities effectively and efficiently.
• Must be licensable under the requirements of the Northern Arapaho Gaming Agency.
• Valid Wyoming driver’s license.
• Must pass a pre-employment drug test.
• ServSafe Certified.
• Must pass a background investigation.
• Must be able to pass a drug screen with negative results; non-safety-sensitive positions will not be tested for cannabis.
• Expected to know existing Wind River Hotel & Casino policies and refer to them when necessary.

Responsibilities

• Manage billing for snack and beverage purchases from the cage and vaults.
• Manage the Little Wind Casino conference room, room events, and associated fees.
• Observe and evaluate employee performance and make corrections when necessary.
• Communicate and work with other departments to resolve problems and expedite services.
• Interpret, communicate, and enforce work procedures and company policies.
• Complete detailed shift reports, incident reports, and other required reports accurately.
• Ensure compliance with MICS and department procedures and policies.
• Support casino management in developing customer business by contributing ideas, solutions, and feedback.
• Handle disputes through effective decision-making and problem resolution.
• Assist with food preparation when necessary.
• Meet with the supervisor to review staffing, Club 55, promotions, and menus.
• Ensure cleanliness and sanitation standards exceed industry standards and comply with food-safety regulations.
• Maintain supplies and communicate effectively with supervisors and employees.
• Maintain confidentiality and work effectively with casino personnel.
• Attend mandatory meetings and training, and attend and conduct regular staff meetings.
• Plan proactively for situations that may arise and learn the operation by doing the work.
• Support staff retention by listening to employees, encouraging their success, and maintaining a positive operation.
• Focus on customer satisfaction and improve the customer experience.

Benefits

• Health insurance; eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision insurance; eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match after completing the 90-day probation period.
• Voluntary life insurance; eligible to apply for additional coverage within 31 days of initial hire.
• Employer-paid basic life insurance.
• Employer-paid short-term disability.
• Employer-paid long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed