FSO - Consulting - Tech Consulting - TSD - Life Insurance Technology Program Delivery - Manager

EY • Hartford, DC

4d • $128,400 - $267,400

About The Position

EY’s Financial Services Organization (FSO) Life Insurance Transformation practice is hiring a Manager - Technology Consultant to advise life insurance clients on transforming life insurance, annuity, group benefits, and retirement operations and systems. The work includes business process, system, and technology improvements, and may involve collaboration with technology product platforms to shape roadmaps and support client implementations.

The Manager in Technology Transformation Program Delivery leads and manages technology transformation projects and programs, aligning initiatives with organizational strategy and managing timelines, costs, and quality. The role leads technical and non-technical teams developing and implementing technology solutions or infrastructure, coaches others in Agile and waterfall delivery methods, and proposes solutions to technical constraints.

The position manages delivery of processes, solutions, and projects with a focus on quality and risk management. It includes process improvement, research and analysis, management or supervision of professional employees, and accountability for performance and results. The role also contributes to client service, quality and risk management, sales and business growth, solution development, and teaming. Regular client travel may be required as needed.

Requirements

• Bachelor’s degree in business administration, Sales, Marketing, or a related field.
• 10 or more years of experience managing enterprise implementations of Sales Performance Management (SPM) solutions.
• Direct working experience with Agile/Scrum methodologies.
• Strong knowledge of sales compensation, incentive design, and performance management principles.
• Strong organizational, leadership, and communication skills.
• Ability to manage enterprise SPM transformations in a fast-paced environment.
• Strong analytical and problem-solving abilities.

Nice To Haves

• MBA preferred.
• Experience with SAP Commissions preferred; CaptivateIQ and Varicent are also considered.
• PMP or another project management certification is a plus.

Responsibilities

• Lead and manage large, multi-phase technology transformation projects, including project planning, execution, monitoring, and closure.
• Communicate with clients and manage expectations; build project teams and manage scope, risks, budgets, timelines, and costs.
• Provide technology assessments, planning, recommendations, and project management to achieve client goals and objectives.
• Identify client risks and opportunities, determine needs using assessment techniques and tools, validate needs, and develop recommendations in the context of the engagement.
• Implement and oversee the quality of deliverables and manage teams and day-to-day relationships to support strong performance.
• Participate in business development and proposal presentations.
• Provide project status reporting, metrics, billing information, and client progress reports.
• Ensure engagements are clearly documented.
• Coach others in project and program delivery methods, including Agile and waterfall, and propose solutions to technical constraints.
• Manage professional employees or supervise others delivering complex technical initiatives, with accountability for performance and results.
• Drive continuous process improvement and identify innovative solutions through research, analysis, and best practices.
• Lead end-to-end project management for Sales Performance Management (SPM) engagements.
• Collaborate with sales leadership, finance, HR, and IT to implement SPM solutions for sales compensation and commission plans, incentive programs, and performance metrics.
• Manage deployment and integration of SPM software tools and platforms and align sales performance strategies with business objectives.
• Monitor project progress, identify risks, and implement mitigation strategies to support timely, quality delivery.
• Manage engagement budgets and delivery of the defined implementation scope.
• Facilitate communication and coordination among cross-functional teams and stakeholders.
• Analyze sales performance data to identify trends, issues, and improvement opportunities.
• Prepare and present project status reports and performance insights to senior management.
• Meet locally set performance objectives and metrics for client service, quality and risk management, sales and business growth, solution development, and teaming.

Benefits

• Medical and dental coverage.
• Pension and 401(k) plans.
• Flexible vacation policy.
• Paid holidays, winter/summer breaks, personal/family care time, and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager