Manager

Hopdoddy Burger Bar, Inc.•Midland, TX

About The Position

The Manager supports the General Manager in all aspects of restaurant operations and upholds commitments to team members, guests, and the business. The role directs and coordinates planning, organization, training, and leadership to achieve objectives for sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The Manager oversees staffing, training, and team member development; supports profitability through food and labor cost management; handles personnel and administrative duties; and contributes to business development and sales-building initiatives. The role also leads daily restaurant operations, maintains food safety and service standards, responds to guest feedback and complaints, and builds a supportive, accountable team. The Manager models personal effectiveness, communicates across the restaurant, and supports the development of future managers.

Requirements

High school diploma or equivalent.
At least 3 years of experience as a salaried Manager in a full-service or fast-casual restaurant.
Demonstrated leadership skills, including coaching, directing, and motivating a team.
Good math and communication skills.
Team-player mindset and a sense of humor.
Knowledge of job practices, initiative, adaptability and flexibility, organization and planning, analytical ability, working relations, communication, team member development, and leading people.
Intermediate PC skills, including Microsoft Office Suite, PowerPoint, Excel, Word, and Outlook.
Ability to lift 30 pounds frequently and up to 80 pounds occasionally.
Ability to use office and restaurant equipment, requiring use of all limbs and fingers and the ability to see.
Ability to stand, bend, and walk throughout the workday.
Ability to work under a high degree of physical, mental, and emotional stress, including in a fast-paced environment and while making timely decisions.

Nice To Haves

Exposure to profit-and-loss (P&L) responsibilities and sales building.

Responsibilities

Conduct team member interviews, onboarding, orientation, training, performance reviews, coaching, and development; maintain accurate training records.
Support the Head Trainer and trainers in using training materials consistently and effectively, and assist with the manager-in-training program when needed.
Develop personal improvement objectives and support the General Manager in developing new managers.
Manage restaurant profitability within food cost and labor productivity guidelines; ensure food and labor cost goals are met and no overtime is scheduled.
Hold team members accountable for food, labor, and other cost goals communicated by the General Manager.
Complete checklists, reports, invoices, and other records accurately and on time; support weekly inventories and related action plans.
Provide input into budgets, projections, goals, and objectives, and follow security measures for people, money, records, information, and equipment.
Follow administrative procedures, maintain accurate paperwork, support performance reviews and new-hire documentation, and reconcile payroll records at the end of every shift.
Prepare weekly front-of-house and bar labor schedules and align schedules with sales forecasts and budgets.
Document disciplinary actions and complete assigned administrative duties accurately and on time.
Conduct daily audits and cash checks; promote the Hopdoddy culture, communicate company expectations, and support company initiatives.
Participate in marketing programs and develop and execute sales-building plans, including up-selling objectives.
Lead by example through conduct, appearance, energy, and effective direction of team members.
Ensure food is prepared according to company standards and recipes, food safety and security procedures are followed, staffing is appropriate, and inventory is sufficient.
Ensure preventative maintenance and regular cleaning are completed according to company policies and procedures.
Provide warm hospitality, deliver an excellent dining experience, prioritize guest satisfaction, and proactively handle complaints.
Monitor guest feedback daily and conduct walkthroughs and review shopper scores.
Build teamwork, motivate and coach team members, respond to their concerns, and foster fairness, mutual respect, and open communication.
Identify problems and workable solutions, delegate effectively, communicate clearly, manage multiple tasks, and complete work in a timely manner.
Arrive on time ready for the shift and ensure the next shift is set up for success.
Perform other related duties and responsibilities as required.