Manager

Wisler Plumbing, Heating, Cooling & Electric•Rocky Mount, VA

27d•$80,000 - $110,000•Onsite

About The Position

Wisler Plumbing, Heating, Cooling & Electric is hiring a Manager to lead and coach a team, oversee daily operations, and maintain high standards of customer service. The role reports in person daily to the company’s main location in Rocky Mount, Virginia. The Manager coordinates schedules, delegates tasks, manages resources and budgets, establishes performance goals, holds team members accountable, and supports their development. The position also resolves escalated customer concerns, improves processes, ensures compliance with company policies and applicable regulations, uses technology and performance reports to track results, and collaborates across departments. Success is measured by meeting actual-to-budget and actual-to-forecast goals, achieving required production levels, keeping labor below 10% and materials below budget, and achieving targeted gross margins on installations. Additional targets include meeting installation KPIs, keeping callbacks at 3% or less and total callbacks including warranties at 5% or less, maintaining zero customer concerns, supporting low team turnover, and achieving 100% customer satisfaction. Wisler is a family-owned company founded in 1986 and serves Roanoke, Franklin County, and the Smith Mountain Lake area. The company emphasizes integrity, accountability, teamwork, customer service, employee development, internal promotion, and long-term career opportunities.

Requirements

At least 3 years of experience managing at least 4 team members.
At least 3 years of customer service experience.
Proficiency with Office 365 and standard programs such as Word and Excel.
General technology aptitude.
Effective and professional communication skills.
Work references from past supervisors, managers, and co-workers.
Clean driving record: no more than 1 moving violation in 3 years, and no reckless-driving or DUI violations.
Successful background check and acceptable work and character references.
Must pass pre-employment and random drug testing.
Must be authorized to work in the United States.

Nice To Haves

Trades experience is preferred.

Responsibilities

Lead, guide, and manage multiple team members while cultivating a positive and productive work environment.
Mentor and coach team members, conduct regular performance evaluations, and provide constructive feedback.
Coordinate schedules, delegate tasks, and ensure smooth daily operations in accordance with company policies and procedures.
Maintain high customer-service standards and promptly and professionally resolve escalated customer issues and inquiries.
Set clear team performance goals, track progress, and implement corrective actions as needed.
Manage staffing levels, budget allocation, and procurement of equipment and materials to optimize productivity and efficiency.
Identify process-improvement opportunities and use technology to streamline operations, increase efficiency, and enhance customer satisfaction.
Maintain open communication with team members, upper management, and other departments to support alignment and collaboration.
Ensure compliance with relevant regulations and standards, including health and safety protocols, data protection laws, and industry regulations.
Prepare regular reports and presentations on team performance, operational metrics, and KPIs for management review and decision-making.
Track results using technology and performance reports and collaborate across departments.