Talent & Culture – Manager, Workforce Optimization and Retention

Child Center Residential Treatment Facility • New York, NY

8d

About The Position

The Manager, Workforce Optimization & Retention owns workforce analytics, retention strategy, and process improvement for The Child Center of NY. The role turns workforce data into actionable recommendations and manages their implementation. Reporting to the Director of Learning & Development, the manager also provides data, analysis, and coordination support for career development, leadership effectiveness, and workforce planning initiatives owned by Learning & Development, Talent Strategy & People Operations, and agency leadership. The position helps the agency maintain a skilled, engaged, and sustainable workforce prepared to meet the evolving needs of the children, families, and communities it serves.

The role analyzes workforce data and employee feedback, identifies trends and organizational challenges, and partners with leaders and cross-functional teams to recommend and implement improvements. It supports—but does not own the program design or strategy for—work led by Learning & Development, Talent Strategy & People Operations, and agency leadership.

Requirements

• Bachelor's degree in Human Resources, Organizational Development, Public Administration, Social Work, Psychology, Education, Business Administration, or a related field, or an equivalent combination of education and experience.
• At least five years of progressively responsible experience in workforce development, organizational development, talent management, employee retention, learning and development, human resources, or a related discipline.
• Experience analyzing workforce data and translating findings into actionable strategies and recommendations.
• Demonstrated ability to lead projects, facilitate organizational change, and influence stakeholders at multiple levels.
• Strong facilitation, communication, relationship-building, and consulting skills.
• Familiarity with organizational effectiveness, continuous improvement, workforce planning, or change management methodologies.
• Ability to partner effectively with leaders and staff across all levels of the organization.

Nice To Haves

• Experience in a nonprofit, human services, behavioral health, healthcare, education, or community-based organization.
• Experience addressing workforce challenges common to mission-driven organizations, including burnout, workforce shortages, and staff retention.
• Experience supporting leadership and supervisor development initiatives.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Prosci Change Management Certification.
• Lean Six Sigma Green Belt or equivalent.

Responsibilities

• Analyze turnover, engagement, onboarding, and workforce data to identify trends, risks, and opportunities.
• Conduct root-cause analyses of turnover patterns and workforce challenges; recommend and implement solutions to address systemic issues.
• Partner with leaders to analyze retention challenges and implement targeted strategies for departments, programs, and employee populations, including high-performing, high-potential, and mission-critical staff.
• Develop and maintain workforce dashboards and reports on retention and workforce stability, and present findings and recommendations to leadership.
• Analyze promotion, transfer, and mobility trends, and recommend strategies to strengthen employee advancement opportunities.
• Partner with leaders to identify workforce development priorities, staffing challenges, succession risks, and future talent needs.
• Identify workforce trends and employee feedback related to supervisory effectiveness and leadership practices.
• Assess workflows, role structures, and workload distribution to identify barriers to employee success and retention.
• Lead or support cross-functional projects focused on organizational effectiveness and employee success.
• Identify opportunities to improve role clarity, collaboration, and communication across teams.
• Support organizational change initiatives that strengthen workforce and organizational performance.
• Partner with agency leadership to anticipate workforce challenges and help shape proactive talent strategies.
• Partner with Employee Experience to analyze themes from stay conversations, engagement surveys, and employee feedback, and translate them into actionable recommendations for Learning & Development and other partners.
• Collaborate with Learning & Development to align development opportunities with workforce and organizational needs.

Benefits

• Generous paid time off.
• Medical, dental, and vision insurance.
• 401(k), pension, and employer contribution.
• Flexible spending and commuter benefits accounts.
• Employer-paid short-term and long-term disability insurance.
• Employer-paid life and AD&D insurance.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager