Manager, Workforce Management

Six Flags Entertainment Corporation•Doswell, VA

2d•$71,000 - $95,000

About The Position

The Manager, Workforce Management is responsible for scheduling and reporting staffing needs for the park. This role forecasts and reports on business metrics and directs scheduling to ensure appropriate staffing levels. The manager works with Internal Audit, HR, payroll, and park management to uphold policies and procedures, identify obstacles, and address challenges with the Park Manager and Regional Director of WFM. The role also monitors labor productivity, develops staffing plans, oversees workforce optimization programs, and serves as the owner of the WFM system. This is a full-time, year-round, mid-level position. The schedule requires the ability to work various shifts and days, including nights, weekends, and holiday periods, to meet business needs. The estimated base salary range is $71,000–$95,000, with eligibility for an annual performance-based bonus of up to 15% and a standard benefits package including health insurance and 401(k) matching.

Requirements

Bachelor’s degree in Math, Statistics, Finance, Business, Economics, Computer Science, or a related field, or equivalent experience.
At least 2 years of scheduling experience in a large-scale organization.
At least 2 years of supervisory or managerial experience.
At least 2 years of experience with WFM software or solutions.
Proficient interpersonal skills.
Proficient written and verbal communication skills.
Solutions-oriented mentality with a data-driven approach.
Ability to create SOP documentation and manage large-scale communication inflow.
Ability to work nights, weekends, and holiday periods to meet business needs.

Responsibilities

Work with park management teams to maximize guest service and profitability through efficient labor use.
Oversee labor scheduling and provide cross-functional support to departmental managers in forecasting and reporting; recommend improvements based on reports.
Monitor labor productivity using the WFM system, reports, and dashboards, and provide feedback to operating divisions and the General Manager on over- or under-scheduling.
Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
Work with management teams to oversee workforce optimization programs and promote innovation and standardized best practices across divisions.
Serve as the WFM system owner and work with the vendor and Corporate Director of WFM on system issues and upgrades.
Define key metrics and establish reporting methods to help managers understand business performance related to WFM.
Stay current on internal work processes, policies, and procedures; identify recurring problems and contribute ideas for resolving them.
Analyze and manage team member training and certifications to ensure employees are placed in appropriate positions.
Work with Internal Audit, HR, and management teams to identify regulatory and company policy opportunities and coordinate necessary corrective actions.
Work with HR to ensure staffing needs and anticipated turnover are accurate.