Mgr Workforce Management
About The Position
The Manager of Workforce Management provides leadership and operational oversight for workforce management support, governance, optimization, and sustainment activities. The role leads a team responsible for ensuring workforce management systems, processes, reporting, and integrations support operational, clinical, human resources, payroll, finance, and scheduling objectives. The manager serves as the functional owner for enterprise workforce management platforms, processes, standards, and supporting technology. This includes establishing governance, overseeing application support and service delivery, coordinating cross-functional stakeholders and external partners, and leading system changes and implementations. The role also oversees workforce management reporting and analytics and manages the development and performance of support staff.
Requirements
- Bachelor’s degree in business administration, health care administration, information systems, human resources, finance, operations management, or a related field.
- Five years of finance, human resources, information services, business, or related experience.
Responsibilities
- Provide leadership and oversight for workforce management application support, governance, optimization, and continuous improvement.
- Serve as the functional owner for enterprise workforce management platforms, business processes, standards, and supporting technology solutions.
- Establish processes to review, prioritize, approve, and implement system enhancements, configuration changes, and operational requests.
- Lead workforce management strategy discussions with operational, clinical, human resources, payroll, finance, and executive stakeholders.
- Evaluate emerging workforce management capabilities and recommend improvements to efficiency, scheduling effectiveness, staffing practices, compliance, and user experience.
- Oversee daily operational support for workforce management applications and related integrations.
- Ensure timely resolution of incidents, service requests, enhancement requests, and production support issues.
- Establish service-delivery expectations, support processes, escalation pathways, performance metrics, and corrective action plans.
- Coordinate support activities among internal teams, information systems, vendors, managed service providers, and implementation partners.
- Develop governance structures and facilitate cross-functional committees and stakeholder forums.
- Evaluate business and regulatory requirements, labor policies, scheduling standards, accrual policies, and workforce practices.
- Identify opportunities for process standardization, workflow optimization, automation, and operational improvement.
- Lead planning, testing, validation, deployment, stabilization, and optimization for system upgrades, releases, enhancements, and implementations.
- Develop communications, training, and change-management strategies to support adoption of workforce management capabilities.
- Oversee workforce management reporting, metrics, and analytics for workforce planning, productivity monitoring, staffing optimization, and data-driven decision-making.
- Recruit, develop, coach, and retain workforce management support staff.
- Assign priorities, manage workloads, conduct performance evaluations, and support professional development, cross-training, and succession planning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
