Manager, Voluntary Benefits Consulting

WTW • Atlanta, GA

17h • $85,000 - $110,000

About The Position

As a Health and Benefits Manager, you will be a key member of the Voluntary Benefits team, engaging directly with clients and building relationships across all levels of client organizations. You will contribute substantially to managing voluntary benefit projects and partner with a senior director to recommend plan design and management approaches for the full range of voluntary benefit programs. The role offers the opportunity to grow into senior relationship management or leadership by serving as a key project contact and working with industry experts on innovative solutions.

You will manage client relationships and voluntary benefit programs from ongoing consultation and issue resolution through strategic planning, renewals, marketing, open enrollment, implementation, and performance analysis. You will coordinate with carriers and internal Health & Benefits teams to deliver integrated client solutions.

Requirements

• At least 5 years of voluntary benefits experience gained in a consulting or carrier environment.
• Desire and ability to expand relationships with current clients.
• Polished, well-developed oral and written communication skills.
• Self-starter attitude and ability to work independently and as part of a team.
• Flexibility and proven ability to identify and resolve issues.
• Strong analytical, creative, and integrative skills.
• State Life and Health license required within 90 days of joining.

Responsibilities

• Serve as the primary relationship manager for assigned voluntary benefits clients, providing end-to-end ownership, consultation, issue resolution, and strategic support.
• Lead claims, billing, and service administration, including escalation management, commission oversight, carrier coordination, and ongoing program support.
• Manage carrier relationships and stewardship, including plan performance reviews, carrier meetings, accountability tracking, and strategic partnership development.
• Drive financial management and renewal strategies by analyzing plan performance, identifying optimization opportunities, negotiating rates, and presenting recommendations to clients.
• Lead voluntary benefits marketing and RFP initiatives, including carrier solicitation, proposal analysis, vendor evaluations, and recommendations.
• Oversee open enrollment, implementation, and client transition activities, including rate validation, communication review, carrier coordination, enrollment readiness, and new product implementations.
• Provide strategic consulting and performance analysis, including annual planning, enrollment results reviews, market trend analysis, and recommendations supporting overall Health & Benefits strategies.
• Partner with Health & Benefits teams and other internal stakeholders to deliver integrated client solutions.

Benefits

• Annual short-term incentive bonus.
• Health and welfare benefits, including mental health and emotional wellbeing resources, medical and prescription drug coverage, fertility benefits, dental, vision, Health Savings Account, commuter accounts, flexible spending accounts, company-paid and supplemental life insurance, AD&D, accident and critical illness coverage, legal and identity theft protection, wellbeing program, adoption and surrogacy assistance, auto/home insurance, pet insurance, and work/life resources.
• Paid holidays and annual paid time off, including applicable state/local paid leave.
• Short-term and long-term disability benefits and other leaves, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave.
• Contributory pension plan and 401(k) savings plan.
• Some Level 38 and more senior roles may be eligible for non-qualified deferred compensation and deferred savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed