Manager, Voluntary Benefits Consulting

WTW•Atlanta, GA

About The Position

As a Health and Benefits Manager, you will be a key member of the Voluntary Benefits team, engaging directly with clients and building relationships across all levels of client organizations. You will contribute substantially to managing voluntary benefits projects and partner with a senior director to make recommendations on plan design and management across a full range of voluntary benefit programs. The role offers opportunities to grow into senior relationship management or leadership by serving as a pivotal project contact and working with industry experts on innovative solutions.

Requirements

At least 5 years of experience in voluntary benefits in a consulting or carrier environment.
Desire and ability to expand relationships with current clients.
Polished and well-developed oral and written communication skills.
Self-starter attitude and ability to work independently and as part of a team.
Flexibility and proven ability to identify and resolve issues.
Strong analytical, creative, and integrative skills.
State Life and Health license required within 90 days of joining.

Responsibilities

Serve as the primary relationship manager for assigned voluntary benefits clients, with end-to-end ownership across the client lifecycle, including ongoing consultation, issue resolution, and strategic support.
Lead claims, billing, and service administration, including escalation management, commission oversight, carrier coordination, and ongoing program support.
Manage carrier relationships and stewardship processes, including plan performance reviews, carrier meetings, accountability tracking, and strategic partnership development.
Drive financial management and renewal strategies by analyzing plan performance, identifying optimization opportunities, negotiating rates, and presenting recommendations to clients.
Lead voluntary benefits marketing and RFP initiatives, including carrier solicitation, proposal analysis, vendor evaluations, and recommendation development.
Oversee open enrollment, implementation, and client transition activities, including rate validation, communication review, carrier coordination, enrollment readiness, and new product implementations.
Provide strategic consulting and performance analysis, including annual planning, enrollment results reviews, market trend analysis, and recommendations supporting overall Health and Benefits strategies.
Partner with Health and Benefits teams and other internal stakeholders to deliver integrated client solutions.

Benefits

Annual short-term incentive bonus.
Medical, prescription drug, dental, and vision coverage.
Fertility benefits.
Health Savings Account, Commuter Accounts, and Health Care and Dependent Care Flexible Spending Accounts.
Company-paid life insurance, supplemental life insurance, AD&D, group accident, and group critical illness coverage.
Group legal and identity theft protection.
Wellbeing program and mental health/emotional wellbeing resources, including an Employee Assistance Program.
Adoption assistance and surrogacy assistance.
Auto and home insurance, pet insurance, and other work/life resources.
Paid holidays and annual paid time off, including paid state/local leave where required.
Short-Term Disability and Long-Term Disability.
Other leaves, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave.
Contributory Pension Plan and 401(k) Savings Plan.