Manager, USCM Operations

Scotiabank•Houston, TX

1d•Onsite

About The Position

Manager, U.S. Cash Management Operations – Dallas, TX Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Commercial clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. Purpose: Leads and manages U.S. Cash Management Operations, with accountability for the end-to-end delivery of operational processes, control framework effectiveness, and team performance. Ensures alignment with business strategy, regulatory expectations, and risk management standards.

Requirements

5+ years of experience executing & leading effective operational support of Transaction Banking business, including but not limited to Payments/Deposits, FX Settlement and Liquidity Management.
Possess strong knowledge of Transaction Banking products with advanced technical acumen and solid risk management techniques preferred.
Demonstrates experience in people leadership and process ownership
Excellent verbal and written skills with the ability to effectively communicate with external clients and internal partners.
Must possess strong attention to detail, organizational, planning, time-management, problem solving & critical thinking skills.
Possess the ability to be a self-starter and team player.
Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice To Haves

Prior experience with Finacle, Duco, Power BI and other operational systems considered an asset.
Bachelor’s degree in Finance, Accounting, Business Administration or related discipline considered an asset.

Responsibilities

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Owns end-to-end daily, weekly and monthly operational processes supporting Global Transaction Banking (GTB) Corporate and Commercial Product, ensuring effective, efficient, and scalable service delivery.
Provides leadership and oversight of day-to-day operations through Assistant Managers, ensuring consistent execution, quality, and SLA performance.
Accountable for operational risk management, including identification of issues, escalation, remediation, and sustainable resolution of control deficiencies.
Drives continuous improvement initiatives, including process optimization, automation, and operating model enhancements.
Partners with Product, Technology, Sales, and other stakeholders to support business initiatives, new product implementations, and strategic changes.
Leads engagement with internal and external audit functions, regulatory bodies, and control partners; accountable for timely remediation of findings.
Defines, monitors, and reports on key performance indicators (KPIs) and key risk indicators (KRIs) to senior management.
Allocates resources and manages capacity planning to ensure appropriate coverage and scalability of operations.
Builds and leads a high-performing team by setting clear objectives, providing ongoing coaching and development, and driving performance management and succession planning.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team