Assistant Manager, USCM Operations

Scotiabank•Houston, TX

1d•Onsite

About The Position

Supports the overall success of U.S. Cash Management Operations by overseeing daily operational activities, ensuring quality and timeliness of deliverables, and enforcing adherence to established processes and controls. Acts as the first line of supervision and escalation for the team. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Requirements

3 - 5 years of practical experience supporting Transaction Banking business, including but not limited to Payments/Deposits, FX Settlement and Liquidity Management.
Possess strong knowledge of Transaction Banking products with advanced technical acumen and solid risk management techniques preferred.
Excellent verbal and written skills with the ability to effectively communicate with external clients and internal partners.
Must possess strong attention to detail, organizational, planning, time-management, problem solving & critical thinking skills.
Possess the ability to be a self-starter and team player.
Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice To Haves

Prior experience with Finacle, Power BI and other operational systems considered an asset.
Bachelor’s degree in Finance, Accounting, Business Administration or related discipline considered an asset.

Responsibilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Oversees and ensures the proper completion of daily, weekly and monthly processes by self or Analysts across Global Transaction Banking (GTB) products including but not limited to account lifecycle activities (open/maintain/close), balance & transaction reconciliations, interest/fee calculations & payments, client payment processing, statement processing, and various audit, regulatory and financial reporting deliverables.
Reviews and validates outputs produced by Analysts to ensure adherence to established procedures, controls, and SLAs.
Acts as the first point of escalation for operational issues, client inquiries, and control exceptions; performs root cause analysis and determines appropriate resolution or escalation to Manager.
Maintains strong working relationships with internal stakeholders, including Product, Technology, and Sales partners, to facilitate issue resolution.
Enforces adherence to the control framework, ensuring all key controls are executed consistently and in accordance with regulatory and internal policy requirements.
Identifies process gaps, control weaknesses, or inefficiencies and implements enhancements in consultation with the Manager.
Supports audits, regulatory reviews, and internal control testing by coordinating responses and ensuring timely and accurate deliverables.
Provides day-to-day coaching, guidance, and support to Analysts; contributes to training and onboarding of new team members.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Contributes to a high performance environment and inclusive work environment.