Assistant Manager, Sustainment & Control | USCM Operations

Scotiabank•Dallas, TX

1d•Onsite

About The Position

The Assistant Manager, Sustainment & Control contributes to the success of Global Transaction Banking (GTB) US Cash Management Operations by executing day to day sustainment activities, operational controls and process support under the direction of the Manager and Senior Manager. The role is responsible for supporting the consistent application of operational frameworks, controls, procedures and system usage to ensure delivered initiatives are sustained effectively and in compliance with governing regulations, internal policies, and procedures. Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
3 to 5 years of experience in Transaction Banking Operations, Cash Management, or related operational roles.
Working knowledge of back-office operational processes and controls.
Familiarity with operational risk concepts, procedural documentation, and process controls.
Proficiency in MS Office tools and comfort working with data and documentation.
Strong attention to detail, organizational skills, and communication skills.

Responsibilities

Supports a customer-focused culture by facilitating timely, accurate execution of sustainment activities.
Executes assigned sustainment and change tasks supporting operational initiatives, including process updates, system usage changes, and controls execution.
Support the development and execution of the product and program roadmap by owning assigned initiatives and ensuring delivery against defined scope, milestones and target delivery dates.
Identify and escalate any risks, dependencies or gaps that could impact delivery timelines.
Performs analysis, data gathering, and supports documentation of business requirements and procedures.
Participates in User Acceptance Testing (UAT) execution, evidence collection, and issue tracking.
Supports Quality Control and Quality Assurance reviews to ensure processes and procedures are structured and executed appropriately
Executes and maintains operational controls, including monitoring, testing, documentation, and escalation of exceptions.
Supports identification of operational risks and control gaps through monitoring and analysis.
Maintains and updates operational procedures, user guides, training materials, and reference documentation.
Prepares and supports management metrics (KPIs / KRIs) and operational reporting.
Supports embedding of processes into daily operations through training coordination and user support.
Maintains working knowledge of GTB products, systems, and operational processes.
Applies the Bank’s risk appetite and risk culture in daily activities, ensuring compliance with operational, regulatory, AML/ATF/sanctions, and conduct risk requirements.
Other duties as assigned