Analyst, Sustainment & Control | USCM Operations

Scotiabank•Dallas, TX

1d•Onsite

About The Position

The Analyst, Sustainment & Control contributes to the success of Global Transaction Banking (GTB) US Cash Management Operations by executing day to day sustainment activities, operational controls and process support under the direction of the Manager and Senior Manager. The role is responsible for supporting the consistent application of operational frameworks, controls, procedures and system usage to ensure delivered initiatives are sustained effectively and in compliance with governing regulations, internal policies, and procedures.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
1 to 3 years of experience in Transaction Banking Operations, Cash Management, or a related operational environment.
Basic understanding of back-office operational processes and controls.
Exposure to operational risk, procedures, or control execution preferred.
Proficiency in MS Office tools and comfort working with data and documentation.
Strong attention to detail, organizational skills, and clear communication skills.

Responsibilities

Supports a customer-focused environment through accurate and timely execution of assigned sustainment activities.
Executes routine sustainment tasks related to operational initiatives, including process updates and system usage support.
Performs data gathering, validation, and basic analysis to support reporting, control monitoring, and issue tracking.
Maintains and updates operational procedures, process documentation, user guides, and reference materials.
Supports gathering and documenting business requirements
Maintain documentation needed to support Quality Control and Quality Assurance measures
Executes defined operational controls, including monitoring, checks, reconciliations, and documentation.
Assists in User Acceptance Testing (UAT) execution by performing test cases, documenting results, and collecting evidence.
Identify and escalate control issues, exceptions, and data anomalies to the Assistant Manager or Manager in a timely manner.
Supports preparation of management metrics (KPIs / KRIs) and recurring operational reports.
Assists with onboarding, training coordination, and user support activities as assigned.
Develops and maintains working knowledge of GTB products, systems, and operational processes.
Applies the Bank’s risk appetite and risk culture in daily tasks, ensuring compliance with operational, regulatory, AML/ATF/sanctions, and conduct risk requirements.
Other duties as assigned