Manager, Urgent Care

Tahoe Forest Health System•Truckee, CA

1d•Onsite

About The Position

Assists the Director of Urgent Care Clinics in building and optimizing the service line by developing and improving processes that drive consistent clinical and financial performance. Leads the Urgent Care team through growth and change, while recruiting and onboarding clinicians and support staff to deliver compassionate, evidence-based care.

Requirements

Associate’s or Bachelor’s degree from an accredited college or vocational school required.
2-3 years relevant experience
Basic Life Support (BLS) for Healthcare Providers Upon hire
Valid Driver's License in good standing Upon hire
Experience leading operations in a fast-paced, high-volume urgent care, emergency, or ambulatory setting preferred
Demonstrated ability to manage multi-site operations and adapt to seasonal volume variability
Strong operational and financial acumen, with focus on patient throughput, access, and service excellence
Experience using data to drive decision-making, including KPI management and performance improvement initiatives
Proven ability to lead teams through growth, change, and process standardization
Strong leadership skills with experience coaching, developing, and retaining highperforming teams
Ability to effectively partner with clinical leadership to align operational and clinical priorities
Working knowledge of regulatory, accreditation, and compliance standards in ambulatory care
Highly organized with the ability to manage competing priorities in a dynamic environment

Nice To Haves

Commitment to continued professional growth and ongoing education is strongly valued.

Responsibilities

Provides operational leadership for the Urgent Care service line, partnering with the Director of Urgent Care and Medical Director to build, optimize, and scale clinic operations across multiple sites.
Leads the development, standardization, and continuous improvement of workflows, policies, and procedures to drive consistent clinical quality, patient experience, and financial performance.
Oversees day-to-day operations across Urgent Care clinics, ensuring efficient patient flow, appropriate staffing models, and alignment with volume and seasonal demand.
Leads recruitment, onboarding, training, and performance management of clinic staff and Practice.
Fosters a high-performing, accountable team culture.
Utilizes data and analytics to monitor key performance indicators, identify opportunities, and implement process improvements to enhance throughput, access, and overall operational performance.
Ensures compliance with all regulatory, accreditation, and organizational standards; conducts routine audits and maintains ongoing survey readiness.
Partners with clinical leadership to support evidence-based care delivery, provider engagement, and patient experience initiatives.
Supports financial and administrative operations, including payroll, invoice review/approval, and coordination with billing and registration teams to resolve operational issues.
Leads and supports service line initiatives such as clinic expansion, relocations, workflow redesign, and operational integration of new sites.
Collaborates across departments to promote standardization, alignment, and efficient operations throughout the multispecialty clinic network.
Serves as a key member of the leadership team, contributing to strategic planning, problem solving, and continuous improvement efforts.
Maintains effective working relationships with staff, providers, and organizational leadership, modeling system values and professional standards.
Demonstrates System Values in performance and behavior.
Complies with System policies and procedures.
Other duties as may be assigned.