Care Concierge - Urgent Care

VCA Animal Hospitals•Salt Lake, UT

16h•$17 - $20•Onsite

About The Position

We are looking for Veterinary Care Concierges to join our VCA Urgent Care Animal Hospital in Salt Lake City, UT. At VCA Animal Hospitals Urgent Care – Sugar House, the Care Concierge plays a vital role in accomplishing our vision! This role is customer-focused and involves providing top-notch client service and great communication. The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to checkout. This client service-based role serves as the liaison between a client and the medical team, setting the pace of the in-hospital experience. Successful Concierges quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm. The hospital offers an innovative approach to urgent care where pet owners can join a virtual waiting room via the website, wait at home, and are notified via text to head into the hospital, minimizing wait time and pet stress. The lobby is designed as a "coffee house meets spa," providing unique spaces. Once checked in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge supporting the client and medical team.

Requirements

Minimum 2 years’ experience in hospitality, customer service, patient care, or related industry
Excellent written and verbal communication skills
Capable of listening to client objectives and advocating on their behalf
Action-oriented, independent, and self-starter, but also a strong team player
Comfortable working in a fast-paced healthcare environment
Strong computer and technology skills, ability to type 60wpm
Capable of learning medical terminology with support and direction
Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques

Nice To Haves

Previous experience in veterinary clinic or hospital setting preferred

Responsibilities

Greet clients and bring them into the exam room
Assist veterinarians by entering electronic medical records in real time during the patient exam
Create, present, and explain treatment plans per the veterinarian’s direction
Keep the owner current with progress checks as a pet is receiving care
Coordinate with treatment teams to deliver a great treatment experience for the patient
Help provide exceptional patient care
Assist in reviewing discharge instructions, including medications, with clients
Checkout and collect payment in the exam room
Follow up with clients to check on patients and communicate any outstanding test results
Demonstrate excellent client and customer care