Manager Urgent Care
About The Position
The Manager Urgent Care directly oversees and mentors the Care Guides and urgent care APPs, and is responsible for the operations of modern urgent care sites. This role ensures and maintains operational efforts within the guidelines, policies, and procedures of the modern urgent care model. The Manager is responsible for the day-to-day management and oversight of up to 3 urgent care sites including scheduling of resources, process and equipment excellence, tidiness and appearance of facilities, patient experience, Key Performance Indicators adherence and outcome success, and management and retention of staff. In collaboration with division leadership, the Manager establishes and maintains outcomes that meet modern urgent care model standards and key performance indicators. The Manager has primary focus on the urgent care site(s) under their supervision as well as all aspects of financial, operational, brand, facility, and integration performance. The role works in a dyad model with the Lead APPs and reports to the Director of Operations for OSF OnCall Urgent Care.
Requirements
- Bachelor degree in business or healthcare related field
- Minimum of one year of management experience
Nice To Haves
- Minimum of three years of management experience in an urgent care or related service
- Front office or clinical role in a medical office setting, including: scheduling, billing, and insurance reimbursement
- Professional knowledge in staffing and scheduling processes patient logistics and patient flow processes with the ability to prepare necessary analyses, reports, policies and budgets
- Ability to direct the work of teams and assigned resources
- Strong interpersonal skills and ability to promote teamwork and build effective working relationships
- Ability to lead teams
- Project management and performance improvement experience
- Strong analytical skills
- Knowledge of medical office procedures
- Knowledge of CPT-4 and ICD-10 coding
- Skill in mentoring and providing feedback to others
- Ability to set priorities and use good judgment
- Ability to work efficiently under pressure
Responsibilities
- Directly oversees and mentors the Care Guides and urgent care APPs
- Responsible for the operations of modern urgent care sites
- Ensures and maintains operational efforts within the guidelines, policies, and procedures of the modern urgent care model
- Responsible for the day-to-day management and oversight of up to 3 urgent care sites
- Manages scheduling of resources
- Ensures process and equipment excellence
- Ensures tidiness and appearance of facilities
- Manages patient experience
- Ensures Key Performance Indicators adherence and outcome success
- Manages and retains staff
- Establishes and maintains outcomes that meet modern urgent care model standards and key performance indicators in collaboration with division leadership
- Has primary focus on the urgent care site(s) under their supervision as well as all aspects of financial, operational, brand, facility, and integration performance
Benefits
- Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
