Urgent Care Manager

North Suburban Family Physicians•Saint Louis Park, MN

10h•$50 - $75

About The Position

HealthPartners is hiring a Manager of Urgent care. This role provides overall direction and management of care delivery and support operations at assigned locations in partnership with department leaders. They are responsible for ensuring clinic staff provides high quality, accessible, cost-effective and patient focused services. This role collaborates with clinicians and teams to establish, implement and maintain patient care and quality service standards to meet members’ and patients’ expectations. They will partner with the Clinician Leaders, Urgent Care Director and the Urgent Care leadership team to identify education, training, and onboarding systems to assure consistent and quality care across the care group. They will work in collaboration with primary, specialty, and ancillary care to ensure the experience is seamless for the patient.

Requirements

Graduate of an accredited school of nursing, BSN preferred
Current RN licensure in Minnesota and Current RN licensure in Wisconsin within two months of hire
Minimum 5 years leadership experience in a clinic or health care setting
Strong computer skills including knowledge of EPIC or similar electronic medical records, Microsoft Office products including Outlook, Word, Excel, PowerPoint or similar programs
Previous experience in team building, multi-disciplinary collaboration and mentorship
Proven ability to use information and data to drive change and improvement
Demonstrated record in customer service and building provider relationships
Demonstrated ability to work from both a position of authority and a position of influence
Demonstrated ability to motivate, involve and engage highly diverse constituent groups
Demonstrated skills in establishing and maintaining interpersonal relationships with all levels of management, clinicians, employees and the general public.
Demonstrated ability to cooperate, collaborate and communicate with all levels of the organization
Understanding of reimbursement and regulatory practices
Demonstrated organizational skills
Demonstrated problem solving and critical thinking skills
Demonstrated project management experience
Strong written and oral communication skills
Understanding of operations within a unionized workplace
Ability to lead, motivate and mentor employees and leaders
Demonstrated understanding of local and national health care markets
Ability to understand and manage resources and meet budget requirements

Nice To Haves

Master’s degree

Responsibilities

Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees.
Ensures compliance with organizational and departmental policies and procedures.
Evaluates performance and provides feedback for direct reports.
Establishes and maintains a culture of accountability.
Responsible for recruitment and retention, management, development and training of supervisory staff and employees.
Partners with HR, Nursing leadership and Urgent Care leadership to support onboarding, education, training, skills fairs, learning CEUs, webinars and other learning opportunities for leaders and front-line staff across the care group.
Builds a culture of collaboration and trust throughout Urgent Care which drives employee satisfaction through initiatives such as Healthy Workplace
Monitors and assesses quality improvement processes including process standards.
Participate in planning and implementation of key goals and objectives including, but not limited to, implementation of best practice, quality improvement initiatives across the care group.
Ensures the improvement of health and quality measures. Leads local improvement efforts to improve systems and patient care results.
Builds a culture of collaboration and trust.
Manages patient satisfaction and colleague involvement.
Ensures consistency in customer service in all areas.
Manages outcomes for any complaints or concerns with members and patients; using prescribed methods of service recovery; provides follow up after resolution.
In collaboration with department leadership, uses data to guide and direct Urgent Care operations.
Assists in planning, developing and monitoring the budget.
Prepares and administers emergency response plans.
Participates in facility management as a partner with local clinic leadership. May include upkeep, remodeling, and prioritization.
In everything you do, think “partner”
Be a great coach
Involve and engage your team members
Be clear about results and stay focused on them
Make healthy, productive communication a priority
Help guide team members development
Have courage, do the right thing