Urgent Care Clinic Manager

American Family Care•Malden, MA

14h•Onsite

About The Position

American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As one of the nation's leading providers of urgent care, we deliver accessible, high-quality healthcare to communities across the country. We are seeking a dynamic and experienced healthcare leader to oversee operations at our Malden clinic. The Clinic Manager is responsible for the overall operational, financial, and team performance of our AFC urgent care center. This role provides hands-on leadership while ensuring exceptional patient experiences, strong staff engagement, regulatory compliance, and achievement of key business objectives. As the operational leader for this location, you will partner closely with providers, advanced practice professionals, and regional leadership to drive clinic success while fostering a culture of accountability, collaboration, and patient-centered care.

Requirements

Minimum of 3 years of healthcare management or supervisory experience.
Experience managing teams in urgent care, outpatient, ambulatory care, or similar healthcare settings.
Strong leadership, organizational, and problem-solving skills.
Active BLS certification or ability to obtain within the designated onboarding period.
Proficiency with scheduling, payroll, and workforce management systems.
Excellent communication and interpersonal skills.

Nice To Haves

Medical Assistant certification or prior clinical experience.
Experience with electronic medical records (EMR), particularly Experity.
Urgent Care OR Multi-site management experience.
Strong understanding of healthcare operations, compliance, and financial management.

Responsibilities

Lead, coach, and develop Medical Assistants, Receptionists, and X-Ray Technologists across both clinic locations.
Foster a positive, high-performing culture focused on patient care, teamwork, and accountability.
Conduct performance evaluations, provide ongoing feedback, and support employee growth and development.
Manage recruiting, hiring, onboarding, training, and retention efforts.
Oversee day-to-day operations of the clinic, ensuring efficient patient flow and excellent customer service.
Monitor staffing levels and schedules to meet patient demand while controlling labor costs.
Ensure operational consistency and adherence to AFC standards.
Support front-line operations as needed, particularly during peak patient volume periods.
Manage clinic budgets and monitor profit and loss performance.
Analyze key performance indicators (KPIs), including patient volume, wait times, patient satisfaction, productivity, and staffing metrics.
Develop and implement action plans to improve operational and financial outcomes.
Ensure accurate payroll processing and effective resource utilization.
Maintain compliance with all federal, state, and local regulations, including HIPAA and OSHA requirements.
Ensure adherence to AFC policies, procedures, and clinical support standards.
Support quality improvement initiatives and maintain a safe environment for patients and staff.
Serve as the primary operational liaison to clinic teams and regional leadership.
Communicate performance results, operational challenges, and improvement initiatives effectively.
Collaborate with providers and support staff to ensure seamless patient care and clinic efficiency.