Manager, Underwriting Services- Wholesale Property

Everest • Boston, MA

2d • $90,000 - $120,000 • Hybrid

About The Position

Everest Evolution is seeking a Manager, Underwriting Services – Wholesale Property to lead a team of Underwriting Assistants supporting its Property & Casualty insurance portfolio. The role is accountable for operational excellence, service quality, productivity, and employee engagement, ensuring underwriting support functions are performed accurately, efficiently, and in line with service-level commitments. The manager optimizes workflows, uses data and analytics to improve performance, leads organizational change, and fosters continuous improvement while balancing daily execution with long-term business objectives.

The position oversees operational performance across processes such as rating support, policy issuance, endorsements, renewals, and audits. It also manages workload and capacity, resolves escalated issues, monitors quality and risk, and partners with underwriting, operations, technology, compliance, and business leaders on improvements and change initiatives. The manager is responsible for people management and development, including hiring, onboarding, coaching, performance management, succession planning, and retention. The role also supports strategic planning, enterprise initiatives, and the responsible adoption of AI, automation, and emerging technologies.

The position is regular and full-time. The primary location is Warren, New Jersey, with additional locations in Atlanta, Boston, and Chicago (South Riverside). The base salary range is $90,000–$120,000 annually; compensation depends on education, experience, qualifications, and work location.

Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience.
• At least 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience.
• Experience leading and developing teams in a service-oriented operational environment.
• Demonstrated success managing performance using data, metrics, and operational analytics.
• Strong proficiency in Microsoft Office, particularly Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis.
• Strong understanding of Property & Casualty insurance products, underwriting operations, policy administration processes, and insurance terminology.
• Experience with the wholesale distribution channel, including excess and surplus commercial property such as primary, excess, shared/layered/quota share, CAT-exposed, and assumed reinsurance.
• Knowledge of operational controls, service delivery models, quality management, and regulatory considerations.
• Exceptional analytical, critical-thinking, and problem-solving skills, including the ability to use data to identify opportunities, diagnose challenges, and implement sustainable solutions.
• Strong business judgment and ability to evaluate competing priorities in a dynamic environment.
• Ability to lead, motivate, coach, and develop high-performing teams.
• Strong communication, executive presence, and influencing skills across organizational levels.
• Ability to lead through change while maintaining employee engagement and operational stability.
• Commitment to customer service, accountability, quality, responsiveness, and continuous improvement.
• Strong organizational, project management, and prioritization skills; ability to manage multiple priorities and meet business commitments.
• Intellectual curiosity, ownership, accountability, urgency, adaptability, resilience, and ability to collaborate across diverse teams and stakeholders.

Nice To Haves

• Prior experience with commercial property insurance.
• Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives.

Responsibilities

• Lead and develop a team of Underwriting Assistants supporting underwriting operations across one or more business segments.
• Ensure accurate and timely completion of rating support, policy issuance, endorsements, renewals, audits, and other underwriting support processes.
• Monitor operational metrics, service-level agreements, quality indicators, and productivity benchmarks.
• Manage workload distribution, resource allocation, capacity planning, and prioritization.
• Resolve escalated operational issues and minimize impacts on internal and external customers.
• Use operational data, dashboards, and reporting tools to assess performance, identify trends, and guide decisions.
• Analyze production, quality, and service metrics to identify root causes and improve efficiency and customer outcomes.
• Set performance expectations and accountability measures aligned with individual, team, and organizational objectives.
• Communicate business results, operational insights, risks, and opportunities to leadership and stakeholders.
• Promote evidence-based problem solving and use root cause analysis and measurable outcomes to address challenges.
• Identify and implement workflow streamlining, waste reduction, quality improvement, and efficiency opportunities.
• Partner with underwriting, operations, technology, and business stakeholders on process enhancements, automation, and operational improvements.
• Identify and champion responsible uses of AI, automation, and emerging technologies in underwriting support.
• Support adoption of new technologies, tools, workflows, and operating models during organizational transformation.
• Ensure adherence to quality standards, operational controls, regulatory requirements, and audit expectations.
• Oversee quality assurance activities and audit responses, and use findings to strengthen processes and employee development.
• Monitor quality trends and implement corrective action plans to reduce risk and improve consistency.
• Manage recruitment, onboarding, coaching, performance management, development planning, employee engagement, succession planning, and retention.
• Build a collaborative, accountable team culture focused on learning and service excellence; identify skill gaps and develop team capabilities.
• Maintain partnerships with underwriting, operations, technology, compliance, and business leaders; advise stakeholders, identify risks, present solutions, and build alignment.
• Lead change management activities and communicate organizational priorities, operational changes, and business objectives.
• Participate in strategic planning, operational reviews, special projects, enterprise initiatives, and cross-functional programs.
• Contribute to the development of Everest's operational capabilities, service model, and customer experience strategy.
• Learn about and responsibly use approved AI, automation, and emerging technologies to improve productivity and business outcomes.

Benefits

• Health insurance coverage
• Employee wellness program
• Life insurance
• Disability insurance
• 401(k) match
• Retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Reasonable accommodations during the application or interview process and for performing essential job functions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager