Manager, Underwriting Services-Wholesale Casualty

Everest • Boston, MA

3d • $90,000 - $120,000 • Hybrid

About The Position

Everest Evolution is seeking a Manager, Underwriting Services – Wholesale Casualty to lead a team of Underwriting Assistants supporting operations across the Property & Casualty insurance portfolio. The role is accountable for operational excellence, service quality, productivity, and employee engagement, ensuring underwriting support functions are completed accurately, efficiently, and in accordance with service-level commitments. The Manager optimizes workflows, uses data and analytics to drive performance, leads organizational change, and fosters continuous improvement while balancing daily execution with longer-term business objectives.

The Manager oversees end-to-end operational performance, including rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities. The role monitors service and quality metrics, manages workload and capacity, resolves escalations, and communicates results and risks to leadership and stakeholders. It also leads process improvement, transformation, quality assurance, risk management, and change adoption in partnership with underwriting, operations, technology, compliance, and business teams.

The position includes full people-management responsibilities: recruitment, onboarding, coaching, performance management, development planning, employee engagement, succession planning, and retention. The Manager builds team capabilities and a collaborative culture centered on accountability, learning, and service excellence. The role also contributes to strategic planning, operational reviews, special projects, enterprise initiatives, and the evolution of Everest’s operational capabilities and customer experience strategy.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• At least 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience.
• Experience leading and developing teams in a service-oriented operational environment.
• Demonstrated success managing performance through data, metrics, and operational analytics.
• Strong proficiency in Microsoft Office, particularly Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis.
• Strong understanding of Property & Casualty insurance products, underwriting operations, policy administration processes, and insurance terminology.
• Knowledge of operational controls, service delivery models, quality management, and regulatory considerations.
• Exceptional analytical, critical-thinking, and problem-solving capabilities.
• Ability to use data and business insights to identify opportunities, diagnose operational challenges, and implement sustainable solutions.
• Strong business acumen and ability to evaluate competing priorities and make sound decisions in a dynamic environment.
• Ability to lead, motivate, coach, and develop high-performing teams.
• Strong communication and influencing skills to engage stakeholders across all levels of the organization.
• Ability to lead through change while maintaining employee engagement and operational stability.
• Commitment to excellent service and positive customer experiences, with accountability for quality, responsiveness, and continuous improvement.
• Ability to manage multiple priorities and deliver on business commitments.
• Strong organizational, project management, and prioritization skills.
• High ownership, accountability, urgency, adaptability, and resilience in a fast-paced, evolving environment.
• Ability to build credibility, foster collaboration, and drive results across diverse teams and stakeholders.
• Willingness to learn and responsibly use approved AI, automation, and emerging technologies to enhance productivity, effectiveness, and business outcomes.

Nice To Haves

• Prior experience with commercial automobile insurance.
• Experience supporting wholesale casualty business, preferably including admitted and non-admitted products, primary and excess placements, general liability, construction, and commercial auto.
• Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives.
• Intellectual curiosity and a passion for continuous learning and operational excellence.

Responsibilities

• Lead and develop a team of Underwriting Assistants supporting underwriting operations across one or more business segments.
• Manage end-to-end operational performance and ensure timely, accurate completion of rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities.
• Monitor service-level agreements, operational metrics, quality indicators, and productivity benchmarks.
• Manage workload distribution, resource allocation, capacity planning, and prioritization.
• Serve as an escalation point for operational issues and drive timely resolution.
• Use operational data, dashboards, and reports to identify trends, evaluate performance, and inform decisions.
• Analyze production, quality, and service metrics to identify root causes and improve efficiency and customer outcomes.
• Set performance expectations and accountability measures aligned with individual, team, and organizational objectives.
• Communicate business results, operational insights, risks, and opportunities to leadership and stakeholders.
• Promote evidence-based problem solving and lead root cause analysis using structured methodologies.
• Identify and implement opportunities to streamline workflows, eliminate waste, improve quality, and increase efficiency.
• Partner with underwriting, operations, technology, and business stakeholders on process enhancements, automation, and operational improvements.
• Support organizational transformation by encouraging adoption of new technologies, tools, workflows, and operating models.
• Ensure compliance with quality standards, operational controls, regulatory requirements, and audit expectations.
• Oversee quality assurance activities and audit responses; use findings to identify development opportunities and strengthen processes.
• Monitor quality trends and implement corrective action plans.
• Manage recruitment, onboarding, coaching, performance management, development planning, employee engagement, succession planning, and retention.
• Identify team skill gaps, create development plans, and ensure employees have competencies needed for evolving business needs.
• Build a collaborative, high-performing team culture focused on accountability, continuous learning, and service excellence.
• Establish partnerships with underwriting, operations, technology, compliance, and business leaders.
• Identify risks, present solutions, and drive stakeholder alignment as an operational partner.
• Lead change management activities and communicate organizational priorities, operational changes, and business objectives.
• Participate in strategic planning, operational reviews, special projects, enterprise initiatives, and cross-functional programs.
• Contribute to the evolution of Everest’s operational capabilities, service model, and customer experience strategy.

Benefits

• Health insurance coverage
• Employee wellness program
• Life insurance
• Disability insurance
• 401(k) match
• Retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Reasonable accommodations during the application and interview process and for performing essential job functions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager