Manager, Underwriting Services-Wholesale Casualty

Everest Group•Warren, NJ

About The Position

Everest Evolution is seeking a Manager, Underwriting Services – Wholesale Casualty to lead a team of Underwriting Assistants providing operational support across its Property & Casualty insurance portfolio. The Manager is accountable for operational excellence, service quality, productivity, and employee engagement, ensuring underwriting support activities are completed accurately, efficiently, and in line with service commitments. The role leads workflow optimization, uses data and analytics to manage performance, drives organizational change, and fosters continuous improvement. The Manager balances day-to-day operational execution with longer-term business objectives, partners with stakeholders across the organization, and develops a high-performing team that provides strong service to underwriting partners and customers. The position is based in Warren, New Jersey. It is a regular, full-time role. The base salary range is $90,000–$120,000 annually; compensation depends on education, experience, qualifications, and work location.

Requirements

Bachelor's degree or equivalent combination of education and relevant experience.
At least 5 years of progressive operational leadership, insurance operations, underwriting support, or related business experience.
Experience leading and developing teams in a service-oriented operational environment.
Demonstrated success managing performance through data, metrics, and operational analytics.
Strong proficiency in Microsoft Office, particularly Microsoft Excel, including advanced data analysis, reporting, pivot tables, formulas, and trend analysis.
Strong understanding of Property & Casualty insurance products, underwriting operations, policy administration processes, and insurance terminology.
Knowledge of operational controls, service delivery models, quality management, and regulatory considerations.
Exceptional analytical, critical-thinking, and problem-solving capabilities, including the ability to use data and business insights to diagnose challenges and implement sustainable solutions.
Strong business acumen and ability to evaluate competing priorities and make sound decisions in a dynamic environment.
Ability to lead, motivate, coach, and develop high-performing teams.
Strong communication and influencing skills, including the ability to engage stakeholders at all organizational levels.
Ability to lead through change while maintaining employee engagement and operational stability.
Commitment to exceptional service, customer experience, accountability, quality, responsiveness, and continuous improvement.
Strong organizational, project management, and prioritization skills; ability to manage multiple priorities and deliver on business commitments.
Ownership, accountability, urgency, adaptability, resilience, intellectual curiosity, and ability to foster collaboration and drive results.

Nice To Haves

Prior experience with commercial automobile insurance.
Experience supporting wholesale casualty business, preferably including admitted and non-admitted products, primary and excess placements, general liability, construction, and commercial auto.
Experience leading process improvement, change management, workflow redesign, or operational transformation initiatives.

Responsibilities

Lead and develop a team of Underwriting Assistants supporting underwriting operations across one or more business segments.
Oversee end-to-end operational performance and timely, accurate completion of rating support, policy issuance, endorsements, renewals, audits, and other underwriting support activities.
Monitor service-level agreements, quality indicators, productivity benchmarks, and other operational metrics.
Manage workload distribution, resource allocation, capacity planning, and prioritization.
Serve as an escalation point for operational issues and drive timely resolution.
Use operational data, dashboards, and reporting tools to assess performance, identify trends and root causes, and inform decisions.
Set performance expectations and accountability measures aligned with individual, team, and organizational objectives.
Communicate business results, operational insights, risks, and opportunities to leadership and stakeholders.
Promote evidence-based problem solving and continuous improvement; identify ways to streamline workflows, improve quality, eliminate waste, and increase efficiency.
Lead root cause analysis and partner with underwriting, operations, technology, and business stakeholders on process improvements, automation, and operational enhancements.
Support transformation initiatives and adoption of new technologies, tools, workflows, and operating models.
Ensure adherence to quality standards, operational controls, regulatory requirements, and audit expectations; oversee quality assurance and audit responses.
Monitor quality trends and implement corrective action plans to mitigate risk and improve operational consistency.
Manage recruitment, onboarding, coaching, performance management, development planning, employee engagement, succession planning, and retention.
Build a collaborative, accountable team culture focused on continuous learning and service excellence, and develop employee capabilities to meet evolving business needs.
Build partnerships with underwriting, operations, technology, compliance, and business leaders; identify risks, present solutions, and drive stakeholder alignment.
Lead change management activities and communicate organizational priorities, operational changes, and business objectives.
Participate in strategic planning, operational reviews, special projects, enterprise initiatives, and cross-functional programs as assigned.
Contribute to the development of Everest's operational capabilities, service model, and customer experience strategy.